Company Description
Founded in 1976, Dedar is a “fabric house” that expresses a personal style with its cutting-edge contemporary collections. Located close to Como, Dedar experiments and innovates to attain product perfection through an ongoing dialogue with those craftsmen and textile specialists who are most familiar with the techniques employed in the production of excellent fabrics.
Characterized by seductive color palettes and unexpected patterns, Dedar’s fabrics combine precious yarns with research into fiber technology to offer various solutions for curtains, upholstery and wall covering of timeless elegance.
Just 20 people 20 years ago; an international team of more than 190 employees today: a group that keeps growing with the company, sharing the same passion for beautiful textiles. Dedar serves over 80 countries and operates directly in Italy, France, UK, USA, Russia, UAE and across a selected numbers of dealers and distributors.
Role / Overview
We are looking for a Customer Service Specialist. He / she will report to the Customer Service Manager and within the Commercial Area will be responsible for the whole cycle of order management, ensuring the customer satisfaction according to the company guidelines and expectations, acting as an ambassador of the brand. Moreover, he / she will support the sales team and Area Managers in reaching the tactical commercial goals: centric on customer to give the best experience, easy and simple to purchase, with the aim to keep our customers for long run with fidelity and professionalism.
Responsibilities
* Managing orders process from customer request to post sale service: fabric and samples orders, fabric reserves, prices and offers, stock check availability, product information. Assuring an updated customer portfolio, maintaining an accurate management of orders and reserves. Dealing with all complaints and returns to completion.
* Daily follow up analysis on open portfolio in order to speed up the shipment procedures.
* Dealing with sales projects, supporting prices and commissions set up in accordance with the commercial strategies and guidelines.
* Manage general sales administration activities on existing customers and new ones (open new customer data, payment terms and sales condition).
* Supporting sales representatives and Area Managers in managing customers’ requests.
* VIP or Key accounts management: ensuring the high value customers are managed at the highest quality criteria, consistently. Providing ultimate customized services on an individual basis, establishing long-lasting business relationships.
* Managing process relationships with accounts to assure constant check on client’s statement, due payments, VAT positions, trade licenses control.
Qualifications / Requirements
* High school Diploma;
* Bachelor’s degree in languages / communication is desired, as well as specific training on CSM (Customer Service Management);
* At least 2 years of previous experience in a customer service department. Experience gained in interior or textile field is a preferential title;
* Fluent in Italian and good knowledge of English and Spanish;
* Knowledge of Office Applications, mainly Excel / PowerPoint / Word and experience in working with business software;
* Strong in analyzing daily situations and good capability in relevant problem solving;
* Good communication, problem-solving and negotiation skills;
* Team working, proactivity and organizational skills;
* Ability to work on goals and ability to withstand stress.
We look forward to speaking with you!
Availability: Full-time
* From Monday to Friday
* Day shift
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