Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.
The Executive Assistant Manager assists the General Manager. The Executive Assistant Manager is responsible for keeping a perfect coordination between all departments and controlling their operation with regards to the company’s standards, revenues and controlling costs and the highest comfort and satisfaction for guests.
In charge of Rooms Division, Front Office, Housekeeping, Guest Experience, Public Relations and SPA. Furthermore, provides functional assistance to the Food and Beverage operation, coordinating functions and activities with the department heads as appropriate.
Assist the General Manager in the day to day operations and in all aspects of the business planning
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels Guest and Reviews surveys
Regularly update the General Manager on all Operations achievement and key issues
Researches and reviews guest feedback and uses this to inform / manage quality processes and decisions
Supports objectives and strategic goals implementation ensuring proper brand positioning
Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operational effectiveness and the highest level of comfort and satisfaction for our guest