Within the Omnichannel Department in Rome, we are searching for a Retail Operations specialist (temporary contract) .Reporting to the Retail Operations Manager, the selected candidate will be responsible for supporting process improvements and standardizing store operations by making central recommendations and guidelines. He/she will support local experts in resolving issues, implementing best practices, and enhancing operational excellence.
Accountabilities:
Support process improvement and retail engagement on store operational process, tools, program, and provide central recommendations, liaising with relevant stakeholders (F&A, Retail, Training, Merchandising, VM, Logistics, HR).Responsible for maintaining focus on consistency and Excellence in all countries, defining Central Guidelines, and providing prompt and accurate operational and administrative input to the local Retail Network.Communicate effectively across teams to support digital transformation and share best practices .Support local market subject matter experts to resolve store operational issues and implement improvements and best practices to ensure all operational procedures are properly executed.Effectively communicate with team members, management, and other involved departments and local teams to standardize processes aimed at operational excellence.In-store procedure management (Omnichannel Bvlgari Store Essential update).Identify the business challenges and the changes needed to deploy the relevant digital tools, processes, and procedures to improve the digital store operation of experiential products in the following areas: Revenue driver, experience, and Drive to store.Collect and monitor challenges/ success stories to mitigate recurring store issues and share best practices.
Qualifications and Capabilities:Bachelor's or Master's degree in Business, Economics, or EngineeringAt least 1 year of experience in Retail/ Project-Product Management, preferably in Luxury companiesRetail store experience is a plusKnowledge of the relevant retail operation processes and technical terminologyInterest/experience in digital technologies, UX/CX design, and business developmentExcellent communication and presentation skills, as well as fluency in English
Personal Competencies:Analytical, intuitive, creative mindsetStrong collaboration and interpersonal skillsStrong planning and organizational skillsNegotiationFlexibility