IT Support Specialist
Location: Cittadella, Verona, Italy
Type: Dispatch, On-site
Hours: 10-20 hours per week
Company: BCIC Swiss GmbH | Best Connect International Company
Salary: Negotiable
Responsibilities
* Provide first- or second-level contact and problem resolution for customer issues.
* Work with third-party vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
* Have basic knowledge of Mac OS to support Apple PC users.
* Install, upgrade, support, and troubleshoot printers and computer hardware.
* Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements
* Must hold a valid work permit in Italy.
* English is mandatory.
Apply: Please send your English CV mentioning the position in the subject line and a WhatsApp number to fahmida.tithi@bcic-swiss.com.
Contact: Fahmida Ahmed Tithi, Junior Recruiter, fahmida.tithi@bcic-swiss.com
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