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The world is yours with Meliá
Continuing your journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.
Are you ready to take the next step in your career with us?
REMEMBER:
Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.
Mission Implement and support the daily duties of the HR function in the hotel in line with the guidelines of the Company and applying people management policies, processes and tools, always focused on guaranteeing a positive experience for employees.
Responsibilities
Attend to people outside the business unit who require information or have other requirements (associations, masters degree courses, temp agencies, etc.).
Provide personalized attention to HoDs or staff (concerns, doubts, delivery of recommendation letters, references, coaching, company information, etc.).
Provide feedback to colleagues from other hotels about former employees.
Perform regular inspections of the status of personnel areas monitoring improvement & action plan.
Hold one-to-one conversations to get to know team members, their aspirations, conflicts, areas of need, concerns, etc. and provide feedback.
Constantly monitor hotel staff to be aware of their performance level, training needs, skills development, areas for improvement, possible changes in functions/promotions, etc.
Together with the GM, guide and advise HODs with regard to their team management.
Support the hierarchical superior in the dismissal of Service Leaders and general staff.
Talent Branding & Acquisition
Support the implementation of Employer Branding campaigns in the hotel.
Ensure authorisations for image rights are in place according to applicable legislation.
Prepare and participate in student hotel visits, promoting experiential events and the participation of HoDs in their presentation to strengthen our employer brand.
Support the identification of the needs of interns and keep the database connected with HRHS up to date to guarantee coordination and validate the finalists.
Together with the HoDs, ensure appropriate experiences for interns, monitoring their performance and carrying out the final evaluation.
Implement employer CSR actions following the Company guidelines.
Makes requests to cover vacancies for HoDs and general staff. Supports Associate Talent Branding & Acquisition in the selection of HoDs and general staff in the hotel together with the GM.
Promote greater visibility of job offers through their publication on the social media profiles of other employees and HoDs.
Identify available talent and highlight opportunities for employees, ensuring that talented employees have opportunities in other OC/hotels.
Directly or indirectly ensure that there are photos or videos of memorable moments for the hotel teams so that they can be appreciated and shared through Meliá Careers.
Implement actions in the hotel related to Marketing Campaigns launched from HRHS in coordination with the OC (e.g. World Environment Day, etc.).
Monitor recruitment KPIs.
Learning & Talent Development
Organise the hotel logistics for legislative or other face-to-face training, ensuring the attendance of employees.
Support the Associate Learning & Talent Manager in promoting the use of E‑melia and ensuring compliance with mandatory training courses in the hotel.
Support the implementation of the hotel’s annual training plan and coordinate logistics in the hotel to ensure that training is carried out appropriately.
Ensure correct experience for Employees/Service Leaders/Heads of Department on their arrival together with their hierarchical superior. Ensure the identification of a Melia Buddy.
Organise induction sessions for new employees, coordinating with the teams their attendance and regular performance.
Talent mapping: ensure the regular entry of data into the database.
Monitor L&D; KPIs.
Culture & Values
Coordinate the assessment of the work environment, communicating results to all staff and implementing/monitoring the corresponding action plans.
Monitor the process of evaluating the performance of their group and accompany employees in learning how to use tools and systems.
Support the HoDs in the management of employee welfare: work environment, team building, communication processes, activities etc.
Support the implementation of the Recognition actions and campaigns defined.
Communication
Familiar with Meliá Home and its functionalities, encourage awareness and use of the portal by all employees.
Update information boards with the most relevant internal and external information in the area.
Organise and attend the monthly “Melia Let’s Talk” sessions with the hotel management.
Assure the implementation of the communication plan in the hotel: briefings, departmental meetings, assemblies etc., providing support in their planning.
Prevention of Occupational Risks
Deliver PPE, documentation and information on risks and preventative measures to new employees, ensuring everything is correctly registered and filed.
Monitor compliance with training programmes on prevention and a healthy work environment with an external company, ensuring everything is correctly registered and filed.
Manage the planning of risk assessments, carrying out safety inspections in the different departments and help carry out internal and external audits on matters related to the prevention of occupational risks. Coordinate with the departments the preventative measures that have to be implemented.
Ensure accident investigations are carried out. Follow up on any measures required.
Ensure the hotel complies with obligations regarding prevention: updating the Prevention Plan, chemical product safety sheets, preventative documentation for contractors and subcontractors, organisation of drills and maintenance of first-aid kits throughout the hotel.
Ensure that the obligatory compliance with local legislation in each country always prevails.
Organisational Development
Aware of the correct staffing ratios.
Employee Data Management
Know the organisational structure of the business, the criteria for classifying functions and their hierarchy, the relationship between the organisational model and the financial model, and the relationship between the different organisational objects and their impact on Company processes.
Know and independently manage HR analytical tools.
Guarantee the correct structural assignment of employees under their responsibility.
Support change management to guarantee the digitalisation of HR/PA processes.
Labour Relations
Familiar with national employment legislation and apply the pertinent Collective Bargaining Agreement for their province/country. Consult Labour Relations/external office regarding the daily questions and requests from employees about employment issues.
Under the guidance of Labour Relations/external office, attend hotel labour inspections, gathering and preparing any documentation required by the authorities. Receive information on annual campaigns.
Following the indications of Labour Relations, complete all the documents and letters required for the termination of employment contracts, disciplinary measures, leaves of absence, etc.
Work with the HR Manager in the OC to collect documentation and data for workforce restructuring processes, ensuring appropriate communication with employees and the implementation of the corresponding measures.
Implement investigations of conflicts between employees according to local legislation.
Personnel Administration
Ensure correct contractual management in the workplace, complying with applicable policies and local legislation.
Ensure the correct registration of information for the calculation of payroll, payments of extras and redundancy payments, registration of absences and contingency expenses.
Aware of the budget guidelines that apply in their workplace.
Qualifications
Degree in Psychology, Labour Relations, Law or similar, with a specialty in HR.
Italian and advanced English. Spanish will be a plus.
Knowledge of both the Soft & Hard areas of HR (recruitment and selection, development and training, labour relations, work environment, employer & personal branding).
Knowledge of SuccessFactor, MyPlace or SAP is a plus.
Knowledge of Employment Platforms (LinkedIn, Infojobs or those that apply to each country) is a plus.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources, Administrative, and Customer Service
Industries: Hospitality, Accommodation and Food Services, and Food and Beverage Services
Equal Opportunity Statement We are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Toward a sustainable future, from a responsible present”.
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