IT HELP DESK | SQL & MICROSOFT | PIEDMONT & REMOTE | SHIFT-BASED | €30–33K + BENEFITS
IT Technician – Help Desk Support (Hybrid after 6 Months)
We are seeking a proactive IT Technician to join the Software Help Desk team of a leading industrial and operational company.
This organisation is renowned for delivering innovative, technology-driven solutions to clients across multiple industries, including automotive, retail, and manufacturing.
Key Responsibilities:
Provide
1st level support
for help desk software (typically 2nd level in the market).
Manage and resolve support tickets, ensuring all actions comply with SLAs.
Perform technical troubleshooting on SQL, Microsoft systems, and full-stack environments.
Analyse reported issues to identify root causes and propose solutions.
Collaborate with team members and escalate complex issues appropriately.
Maintain accurate ticket documentation in the company CRM.
Participate in infrastructure implementations and support onboarding processes.
Requirements:
We are seeking professionals with strong knowledge and skills in:
IT infrastructure and full-stack environments
SQL and relational databases
Microsoft systems and collaboration platforms (SharePoint, Microsoft 365, etc.)
Network protocols (TCP/IP), basic networking, and VPN
Problem-solving and analytical skills
Effective communication and teamwork
Additional Details & Benefits:
Salary:
€30k–33k, plus additional earnings from shift work and overtime (€4–5k potential).
Extra benefits:
€1k per year in services such as travel, fuel, gift cards, or restaurant tickets.
Initial
training and onboarding
in Piedmont are critical for the first 6 months.
Opportunity to work in a positive team climate with a focus on continuous learning and problem-solving.
Ideal Candidate:
Solution-oriented, able to identify and fix issues independently.
Flexible and able to work shifts, including evenings and nights.
Strong commitment to delivering excellent service and respecting SLAs.
Working Schedule:
Shift work:
8:
30–18:
00
, with availability to cover
14:
00–22:
00
or
18:
00–02:
00
as needed.
5 days a week onsite in Piedmont for the first 6 months during onboarding and team integration.
After 6 months, 1 day per week remote working is available.
Interview Process:
2–3 interviews, completed within 2 weeks.
Onboarding and integration into the team during the first 6 months are highly prioritised.
Please contact to learn more about this amazing opportunity!
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