ECG is the number 1 in the Outdoor Accommodation sector!
Why join us?
- 5,000 job opportunities per year, guaranteed by recognized brands in the camping sector (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS,...),
- + 400 different destinations in the most beautiful 4 and 5 star campsites in Europe,
- 3 million customers welcomed annually in our facilities.
ECG is a unique professional experience, which evolves in a multicultural environment, at seaside, at the lake, in the mountains... there is definitely a way to be together!
**The role**:
We are looking for our future **Operations Trainer for Italy and Croatia**. Reporting directly to the Training Manager, you will be responsible for providing training sessions both on-site and online and support our partner campsite teams to ensure high-quality customer service, compliance with standards, skill development, and contribute to the creation of educational and informative contents.
**Main responsibilities**:
Onsite and online training
- Be responsible for training our operation teams about internal procedures, tools (booking software, inventory management, etc.) and quality standards directly in our partner campsites all around Italy and Croatia.
- Analyse the training needs in collaboration with the operation managers and be able to organise and lead theoretical and practical training sessions tailored to the specific necessities of each campsite.
- Create and develop onsite and online training materials: technical guides, video tutorials, online training modules and other needed contents to facilitate the learning process.
- Nurture a customer-oriented culture in all our operation teams and recommend specific techniques for dealing with conflicts, communication and team building problems.
Skills monitoring and evaluation
- Regularly evaluate team performance and prepare training reports for management.
- Implement continuous training plans and assessments to ensure the evolution of staff skills.
- Be comfortable with dashboards analysis and create proper recommendations from them.
Innovation
- Be proactive in developing new training methods or implement new technologies to guarantee a continuous development of the internal training process.
- Stay updated on tourism sector trends to adapt training programs to guest expectations.
**Type of Contract**:
- 1 Year Fixed-term contract with subsequent transition to Permanent
**Requirements**:
- A Bachelor degree in Education sciences or a previous experience in training and coaching roles
- 1/2 years of experience as a Trainer in multinational companies.
- ** Willingness to travel all around Italy and Croatia**
- ** Proficiency in multimedia content creation and LMS platforms (Canva, Adobe Suite, video editing software, e-learning platforms).**
- Valid driving licence (Patente B)
- Fluent in written and spoken English (at least B2 level)
- Previous experience in training in the tourism industry would be appreciated