Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958.
We're now seeking a Program Services Manager (Tour Guide Manager) based in Rome to join our team.
What We're Looking For:
* A strong, engaging leader who is adaptable, creative, organized, and self-driven
* Experience in training, coaching, and/or people management (travel industry experience is a plus)
* Excellent written and verbal English communication skills
* Proven ability to build trust-based relationships and motivate teams
* Solid administrative skills, including proficiency with databases and Microsoft Office
* Sound judgment with the ability to make tough decisions when needed
* Willingness to travel on short notice and work extended hours when required
* Dependability, integrity, strong work ethic, and effective time management
What We Offer:
* Competitive compensation
* Incentive Bonus based on targeted results
* Merit increase based on performance
* Personal and Professional Growth – Available on request
* Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
* Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
* Referral Bonus
* Full training program onsite
* Unique Corporate Culture
* Working as part of an international team (exposure to colleagues in worldwide offices).
* All benefits are applicable at company discretion
Key Responsibilities:
* Recruit and train Tour Guides aligned with our Company Values
* Build and maintain hiring and training plans to support all products needs
* Lead Tour Guide meetings and training sessions both in-office and on the road
* Create individualized training plans for new Tour Guides
* Support, inspire, and coach the existing Tour Guide team to achieve excellence
* Conduct live coaching via phone, Microsoft Teams, and in person
* Ride along on tours to assess and support on-the-ground performance
* Assign Tour Guides based on performance and operational requirements
* Address underperformance when necessary
* Engage with travelers during tours
* Provide 24/7 emergency support to Tour Guides
* Manage administrative tasks while traveling and in the office
* Review passenger feedback to inform coaching plans
* Deliver weekly reports to Regional Leadership
Key Requirements:
* Experience in corporate culture–driven hiring and training
* Demonstrated ability to lead, motivate, and develop people to achieve high-quality results
* Strong prioritization and decision-making skills
* Ability to conduct effective 1:1 communication using feedback models
* Comfortable working in a fast-paced environment
* Confident public speaking and presentation skills
* Proficiency in Microsoft Word and Excel
* Ability to travel as required
* Travel industry experience preferred
Applications should be e-mailed to Jamila Zenobio at jzenobio@oattravel.com.
Please note that your application and CV should be in English.
By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com.