H3Oracle SaaS Principal Service Delivery Manager /h3pJoin to apply for the strongOracle SaaS Principal Service Delivery Manager /strong role at strongOracle /strong /ph3Oracle SaaS Principal Service Delivery Manager /h3p5 days ago Be among the first 25 applicants /ppJoin to apply for the strongOracle SaaS Principal Service Delivery Manager /strong role at strongOracle /strong /ppstrongJob Descriptionbr/strongOur customers will measure our contribution to their success based on the value they receive from our services. SDMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, SDMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part. Customer Success Service customers base represent the top and the best on each market (Finance, Utility, Telco, Public Sector, etc.). /ppstrongJob Descriptionbr/strongOur customers will measure our contribution to their success based on the value they receive from our services. SDMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, SDMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part. Customer Success Service customers base represent the top and the best on each market (Finance, Utility, Telco, Public Sector, etc.).brstrongResponsibilitiesbr/strongThe Service Delivery Manager is expected to:brulliDevelop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. /liliUnderstand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. /liliWork collaboratively with sales, the delivery teams and customers to identify appropriate solutions. /liliEstablish and maintain a delivery governance model with the customer at the management and executive levels. /liliCoordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. /liliAct as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. /liliConduct periodic Service Account Planning and Account Reviews. /liliBe responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. /liliPerform scope and risk management. /liliContribute to initiatives for Oracle delivery organizational process improvement and tool development.brbr/li /ulstrongAccountabilitiesbr/strongulliAbility to effectively communicate and engage with senior executives. /liliManage any customer escalation that may arise. /liliProactively manage the contract delivery to completion. /liliProactively report on any potential risks / issues that may impact service delivery or customer satisfaction. /liliMonitor and report revenue forecast and margin estimates for each contract. /liliOperate in line with Oracle CSS’s business processes and procedures. /liliOperate in line with Oracle Global and local HR policies and procedures.brbr/li /ulstrongExperience And Skillsbr/strongulliBachelor’s degree in Engineering, Computer Science, Business or equivalent /liliProject Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. /liliA minimum of 10 years experience in operation service delivery is required. /liliOracle SaaS service on ERP, SCM, and/or HCM knowledge is mandatory. /liliExperience on Enterprise Customers is required. /liliDemonstrated success with leading customer service delivery and management, including experience with at least 3-5 successful complex customer engagements. /liliAbility to work under pressure and take ownership on highly escalated situations. /liliAbility to have effective communication with the appropriate levels when dealing with complex situations. /liliAbility to work as a team-player in a multi-cultural team composition. /liliDecision making / problem solving skills. /liliExcellent communication / relationship building skills. /liliStrong verbal and written communication skills in Italian. Italian mother tongue is a key advantage. /liliVery good verbal and written communication skills in English /liliFrench and/or Spanish skills are key advantages.brbr/li /ulstrongQualificationsbr/strongCareer Level - IC4brstrongAbout Usbr/strongAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.brWe know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.brOracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.brWe’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.brOracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.br/ph3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Project Management and Information Technology /lilih3Industries /h3IT Services and IT Consulting /li /ulpReferrals increase your chances of interviewing at Oracle by 2x /ph3Sign in to set job alerts for “Service Project Manager” roles. /h3h3Salesforce Consumer Goods Cloud/TPM Expert /h3h3(Senior) Fit-out Project Manager – based in Luxembourg /h3h3Senior Project Manager Technical Leader Infrastructures /h3pGreater Rome Metropolitan Area 6 hours ago /ph3Senior Project Manager Technical Leader Infrastructures /h3h3CFO Services – Project Manager Finance Transformation /h3pWe’re unlocking community knowledge in a new way. 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