As the Product Manager Service (PM), the core mission is: shape and support Service Offerings that are practical, sustainable, and aligned with customer needs. Collaborate across the board to define these offerings, understand the Solution Context, and outline the Service Vision Roadmap, with a strong focus on Digitalization, and Features necessary for success. The focus spans Service Pricing, Service Margin, Spare Parts, Service Kits, Service Contracts, and future Digital Services within the Belimed Digitalization Portfolio. Engage with Service Leaders globally, liaise with the Global Product Manager, Equipment, Connectivity, Consumables, and other stakeholders—this role is all about making it happen beyond the local team.
The Product Manager, who ensures full Global Service Offering, ensures profitable growth of Service Business in his area of responsibility, together with Service Business Development Manager.
Product lifecycle management
Accompany product launch activities in collaboration with Product Management, R&D and Marketing to ensure that all service relevant aspects are taken care of
Create service related documentation including training materials and support resources
Manage changes in spare parts and service kits
Own service kits (creation, content, pricing)
Ensure all relevant data is documented and centrally stored
Support service training initiatives
Manage end of service communication to the market, in line with equipment phase out cycle
Manage Spare part and Service Kit phase out related to equipment lifecycle management
Digitalization / Remote Service
Be the point of contact for collecting new SmartHub features for the Service business
Refine remote service processes and roll out within SteelcoBelimed organization (based on market readiness)
Set PI-Objective for Service and ensure deliverables are successfully implemented
Customer Experience
Measure and analyze the service performance, implement data-driven improvements in the service process to meet KPI targets
Develop and execute service sales and process trainings, brown bag events, and collaborate with Marketing for successful service portfolio initiatives.
Service offering
Conduct market research and competitor analysis to identify trends & new opportunities for the Service business
Work closely with Business Development to gather and prioritize customer needs and translating them into new service products / offerings.
Implement standardized contract offering & materials across geographies, develop pricing strategy, calculation approach based on Total Cost of Ownership, maintenance plans, and harmonized quotation templates in all countries
Design and roll-out initiatives to boost service sales
Create and maintain documentation of service offerings including training material and resources
Strategic projects
Support integration process to form one strong SteelcoBelimed Service unit
Contribute to positioning Service as a driver for profit within the organization
Develops knowledge within the service organisation about CSSD applications and other related infection control norms and regulations
Market and customer oriented – living a strong service mentality
Strong ability to identify customer needs and transform them into service requirements and strategic G2M plans
Business fluent in English and/or Italian; additional languages are a plus.
Experience in Project management (e.g., Scrum, SAFe) is a plus.
Minimum 5 years of experience in product management
Experience within the medical industry or capital equipment sector is preferred
Department : Global Service Department
Type of work : full time job (8.Type of contract : The personal data reported in the curriculum vitae will be processed by Steelco S.p.A., Detailed information also regarding the rights recognized by the legislation on the protection of personal data, can be found in the information notice available on the Company's website at the “Careers” page ().