Our client is a multinational company, global leader in the engineering and manufacturing of industrial solutions. We are looking for the
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IT Help Desk
Position Summary:
The First Level IT Helpdesk provides frontline technical support to end users, ensuring smooth day-to-day IT operations. The role focuses on supporting Windows-based environments, resolving hardware and software issues and handling support tickets while documenting technical procedures to ensure business continuity and service quality.
KEY RESPONSIBILITIESSystem Support and Management
* Provide first level technical support to users on Windows environment (client and server), on site and remotely
* Manage and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
* Resolve hardware and software issues, ensuring business continuity
* Provide support for Meeting Rooms management
* Handle ticketing and document technical procedures
PROFESSIONAL EXPERIENCE/QUALIFICATIONSRequired Experience / Skills:
* Diploma in Information Technology, Computer Science or related technical field
* Minimum 3 years of experience in IT support or help desk roles
* Excellent knowledge of Windows 10/11 and Windows Server
* Good knowledge of Microsoft 365 and Microsoft cloud services
* Good level of technical English (written and spoken)
Key Competencies:
* Curiosity and willingness to learn
* Proactivity to take initiatives
* Flexibility to manage multiple priorities from different locations globally
* Can-do attitude and hands on approach
* Troubleshooting and Problem-solving
* Team oriented attitude and internal customer focus
* Passion for technology
* Confidentiality and integrity
Work place: Group Headquarter, Milan, on site. xjrgpwk
If you are interested in this role, please forward an up-to-date copy of your CV, authorizing the treatment of your personal data according to Dlgs. 196/03 & art. 13 GDPR 679/16 specifying:RIF: ML126/26L to: