Ph3Key Responsibilities: /h3 ul liProvide first- and second-level support for desktops, laptops, printers, and mobile devices. /li liRespond to service requests and incidents via ticketing system, phone, or in-person. /li liInstall, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. /li liTroubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). /li liSet up and configure new employee workstations, including user accounts and permissions. /li liMaintain asset inventory and ensure accurate documentation of IT equipment. /li liAssist with onboarding/offboarding of employees from a technical perspective. /li liSupport remote users with VPN, remote desktop, and connectivity issues. /li liCollaborate with other IT teams on escalated issues or project-related tasks. /li liFollow security protocols and assist with antivirus, patching, and data protection policies. /li /ul h3Qualifications Required: /h3 ul liBachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). /li li1+ year of experience in a desktop support, helpdesk, or IT technician role. /li liStrong knowledge of Windows OS, Office 365, and basic networking concepts. /li liFamiliarity with ticketing systems like ServiceNow, Zendesk, or JIRA. /li liExcellent communication and interpersonal skills. /li liStrong troubleshooting and problem-solving abilities. /li /ul h3Preferred: /h3 ul liExperience with macOS or Linux environments. /li liIT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. /li liExperience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). /li /ul h3Working Conditions: /h3 ul liOn-site support may be required. /li liOccasional lifting of equipment (up to 25 lbs). /liliFlexible schedule or after-hours support may be needed during maintenance windows or emergencies. /li /ul /p #J-18808-Ljbffr