Ph3Overview /h3pbCompany Description /bbr/MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /p h3Job Description /h3pbThe Technical Delegate (Automotive) /b is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. This is a field based position. /p h3Key Activities And Responsibilities /h3ulliExecute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. /liliDiagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. /liliAnalyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions. /liliUse OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. /liliInterpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. /liliProduce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders. /liliContribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. /liliCoordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians. /liliFeed recurring issues and lessons learned into knowledge bases and continuous improvement loops. /liliEnsure safe working practices and cost-aware decision-making throughout diagnostics and repair support. /liliManage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities. /li /ul h3Qualifications /h3ulliProven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance. /liliHands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms. /liliExperience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets. /liliPrior exposure to technical documentation, case reporting, and technician coaching/training. /liliEuropean field support experience and multi-brand familiarity are a plus. /liliStrong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable). /liliProficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures). /liliSkilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation. /liliAwareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations). /liliProficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required. /liliCompetence in ECU programming, coding, and configuration; software update workflows and secure gateway access. /liliAdvanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification. /liliAbility to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics). /liliStrong technical writing: concise incident summaries, repair instructions, and knowledge articles. /liliProficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent). /liliCustomer focus and cost awareness: balances rapid resolution with quality and cost control. /liliProblem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions. /liliCommunication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders. /liliCollaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers. /liliTraining and knowledge transfer: ability to coach technicians, deliver on-the-job training, and produce usable knowledge articles. /liliOrganizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets. /liliAdaptability and open mindset: operates in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies. /liliInitiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure. /liliAttention to detail: rigor in diagnostics, documentation, and adherence to safety and quality standards. /liliResilience and stress tolerance: maintains performance under time pressure and during complex or high-visibility incidents. /li /ul h3Additional Information /h3pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr