As anEnergy & Broadband Complaints Expert, you will joinPlenitude Societa Benefit's Level 2 Complaints team.
Specifically, your team will manage written complaints and requests for information from customers relating to all customer management processes.
Key tasks
End-to-end management of complaints and requests for information from customers or their representatives relating to the entire contract lifecycle, from the acquisition phase to the post-acquisition phases, in both the energy and broadband sectors.
Management of issues referred to in Regulation (EU) ******** General Data Protection Regulation (GDPR) and Legislative Decree ********, as amended by Legislative Decree ******** (Privacy Code)
Identify and resolve potential process bottlenecks, in collaboration with internal and external stakeholders.
Support in defining needs, designing and implementing initiatives on relevant topics, and continuously improving customer operations processes.
Required characteristics
Master's degree in engineering or law/economics.
Different and/or lower qualifications and fields of study may be considered if significant experience in the role is demonstrated.
At least 3 years of experience preferably in complex organizations in the retail energy or telco world or in leading consultancy firms with participation in projects in retail energy or telco companies
Excellent knowledge of the Office package, especially Word, Excel, Power Point and Access
Good knowledge of the English language
The profile is completed by
Having acquired expertise in drafting and analyzing business processes, through experience in designing/optimizing operations processes and data analysis, is an advantage.
Knowledge and ability to use data collection and processing platforms and "big data" such as Databricks will be considered a plus.
Headquarters
Pozzuoli (NA)
We promote flexible work arrangements, including lavoro da remoto options to support a better work-life balance.
We offer
Permanent employment contract; our national collective labor agreement and the Energy and Oil National Collective Bargaining Agreement
Compensation commensurate with the person's experience
Reward system and comprehensive program of benefits and welfare initiatives.
Find out more:welfare link
A work environment where everyone can feel recognized and appreciated for their uniqueness
The most promising candidates will be contacted for the next phase.
For information on the selection process and helpful tips, clickhere.
Who We Are
Plenitude Societa Benefit, a subsidiary of Eni, operates on the market with a distinctive business model that integrates renewable energy generation, energy sales, energy solutions, and a large network of electric vehicle charging points.
It supplies energy to 10 million European retail customers, with the goal of reaching 11.5 million customers by ****.
The company aims to achieve over 8 GW of installed renewable capacity by **** and over 15 GW by ****.
In the electric mobility sector, it has a network of thousands of charging points that will be expanded both in Italy and Europe, with the goal of reaching 40,000 points by ****.
Furthermore, it is a leader in Italy in distributed generation from small-scale photovoltaic plants.
Plenitude is a Benefit Corporation (CNC) that integrates, within its Articles of Association, the objective of having a positive impact on people, communities, and the environment, and is part of Eni's broader commitment to creating value through the energy transition.
Present in several countries around the world, Plenitude aims to achieve net zero Scope 1, 2, 3 CO2 emissions by **** and, thanks to an integrated and diversified offering, to provide decarbonized energy to all customers.
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