MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.\nWith our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.\nJob Description The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. This is a field based position.\nKey activities and responsibilities:\nExecute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.\nDiagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.\nAnalyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.\nUse OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.\nInterpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.\nProduce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.\nContribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.\nCoordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.\nFeed recurring issues and lessons learned into knowledge bases and continuous improvement loops.\nEnsure safe working practices and cost-aware decision-making throughout diagnostics and repair support.\nManage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.\nQualifications Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.\nHands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.\nExperience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.\nPrior exposure to technical documentation, case reporting, and technician coaching/training.\nEuropean field support experience and multi-brand familiarity are a plus.\nStrong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable).\nProficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).\nSkilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.\nAwareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).\nProficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required.\nCompetence in ECU programming, coding, and configuration; software update workflows and secure gateway access.\nAdvanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification.\nAbility to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics).\nStrong technical writing: concise incident summaries, repair instructions, and knowledge articles.\nProficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent).\nCustomer focus and cost awareness: balances rapid resolution with quality and cost control.\nProblem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions.\nCommunication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders.\nCollaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers.\nTraining and knowledge transfer: ability to coach technicians, deliver on-the-job training, and produce usable knowledge articles.\nOrganizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets.\nAdaptabili