The Purchasing Manager is responsible for overseeing all procurement and purchasing activities for Mandarin Oriental Cristallo, Cortina, ensuring the timely acquisition of goods and services while maintaining the highest standards of quality, cost control, compliance, and operational efficiency.
Reporting to the Director of Finance, the Purchasing Manager will play a key role during both the pre-opening phase and hotel operations, supporting all departments with strategic sourcing, supplier relationship management, inventory optimization, and procurement processes aligned with Mandarin Oriental Hotel Group standards.
The role requires strong commercial acumen, organizational capability, and the ability to operate within a luxury hospitality environment, ensuring that all purchasing activities support the hotel’s positioning, guest experience, and financial objectives.
Responsibilities
* Manage all purchasing and procurement activities for the hotel in compliance with Mandarin Oriental Hotel Group policies and procedures.
* Support the pre-opening phase through sourcing, supplier onboarding, tender management, procurement planning, and operational setup.
* Identify, negotiate, and maintain relationships with suppliers and service providers to ensure optimal quality, pricing, and service levels.
* Conduct regular market analysis and benchmarking to ensure competitiveness and value.
* Ensure all purchasing activities are aligned with budgetary guidelines and approved forecasts.
* Collaborate closely with operational departments including Culinary, Food & Beverage, Housekeeping, Engineering, Spa, and Rooms Division to support operational requirements.
* Monitor inventory levels and purchasing trends to optimize stock control and minimize waste.
* Ensure all procurement processes comply with internal audit standards and company policies.
* Coordinate and manage tendering processes and contract negotiations where applicable.
* Review purchase requests, purchase orders, and supplier invoices to ensure accuracy and compliance.
* Maintain accurate purchasing records, supplier files, and procurement documentation.
* Ensure proper receiving procedures and quality control standards are consistently followed.
* Work closely with the Finance team to support month-end processes, inventory reconciliations, and cost analysis.
* Promote sustainability initiatives and support environmentally responsible sourcing practices whenever possible.
* Develop and maintain strong working relationships with local and international suppliers.
* Continuously seek opportunities for operational improvement, cost optimization, and process efficiency.
* Lead, coach, and develop the Purchasing and Receiving team while fostering a collaborative and high-performance culture.
* Ensure confidentiality and professionalism in all commercial negotiations and procurement activities.
Qualifications & Requirements
* Previous experience in a Purchasing Manager or senior procurement role within luxury hospitality.
* Pre-opening experience within a luxury hotel environment is considered a strong advantage.
* Strong knowledge of procurement procedures, inventory management, and supplier negotiations.
* Excellent financial and analytical skills with strong attention to detail.
* Ability to manage multiple priorities and work effectively in a fast-paced environment.
* Strong interpersonal and communication skills.
* Proficiency in Microsoft Office and procurement/inventory management systems.
* Excellent organizational and administrative skills.
* Fluency in English and Italian is required.
* Knowledge of luxury hospitality standards and operations.
* Ability to maintain discretion and confidentiality.
* Entrepreneurial mindset with a proactive and solution-oriented approach.
Our Commitment to You
At Mandarin Oriental, we are committed to creating exceptional experiences — not only for our guests, but also for our colleagues. We believe in fostering a culture of respect, integrity, creativity, and collaboration where every colleague has the opportunity to grow and thrive.
Mandarin Oriental Hotel Group is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds who share our passion for luxury hospitality and legendary service.
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