Director of Food & Beverage Operations - Chia Laguna Resort
We are looking for a Director of Food & Beverage Operations for Chia Laguna Resort, which is composed of three hotels: - Conrad Chia Laguna Sardinia - Baia di Chia Resort Sardinia Curio Collection by Hilton - Hotel Village
As a Director of Food & Beverage Operations, you will be responsible for managing daily hotel operations to deliver the brand promise, creative and outstanding guest service as well as financial objectives.
Responsibilities
* Lead and manage daily hotel operations including seasonal and strategic planning, hotel budgeting and forecasting, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital and property improvement plans, responding to guests inquiries and concerns, and coordinating the necessary internal team communication schedule.
* Oversee service quality, guest satisfaction and brand standards compliance, including the implementation of Forbes 5-star service protocol and Hilton Quality Assurance standards.
* Drive and guide financial performance based on established objectives. Identify operational performance, productivity and efficiency opportunities, and implement measures to maximize their impact.
* Implement and manage hotel's daily quality process to include communicating goals, empowering team members, managing service recovery techniques and problem resolution.
* Monitor and develop team member performance, particularly department heads and managers, to include regular 1-to-1 feedback sessions, leadership coaching, professional career development, conducting annual PDRs and delivering recognition and reward.
Values
* Hospitality – We’re passionate about delivering exceptional guest experiences.
* Integrity – We do the right thing, all the time.
* Leadership – We’re leaders in our industry and in our communities.
* Teamwork – We’re team players in everything we do.
* Ownership – We’re the owners of our actions and decisions.
* Now – We operate with a sense of urgency and discipline.
Seniority Level
Director
Employment Type
Full-time
Job Function
Management – Hospitality
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