A financial services company in Italy is seeking a Junior Service Manager to manage client service delivery and improve IT service quality. Responsibilities include monitoring performance metrics, assisting with issue resolution, and maintaining service documentation. Candidates should have a Bachelor's degree in IT or related fields and 1-3 years of experience in IT service environments. Familiarity with ITIL principles and relevant tools like Jira is preferred. Excellent communication skills and a B2 English level are required. This role offers a full-time position based in Milan or Rome.
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