As Global Service Manager, reporting directly to the After Market Director, you will be responsible for leading the Field Service Engineering, Help Desk, and Service Administration teams. You will manage a large team, ensuring operational excellence, team development, and full alignment with service KPIs - all while maintaining a hands-on approach and staying closely connected to field operations.
Client Details
An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.
Description
The Service Manager will have the following responsibilities:
- Operational and strategic management of the team
- Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams
- Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability)
- Resource planning and budget management for the business unit
- Collaboration with commercial and technical departments to ensure an integrated and competitive offering
- Team management, with a focus on training, motivation, and skill development
- Direct interface with strategic clients and international partners
Profile
- 10+ years of experience in similar roles, ideally within the industrial or packaging sectors
- Strong leadership and strategic mindset, with proven managerial capabilities
- Deep understanding of aftermarket business models, including spare parts and service sales dynamics
- Fluent in English; additional languages are a plus
- Willingness to travel internationally and work in dynamic environments
- Experience in entrepreneurial or fast-growing contexts is a strong advantage
- Excellent interpersonal and communication skills, with a customer-centric approach
- Results-driven attitude, focused on performance and continuous improvement
Job Offer
An excellent opportunity to work in a company that has made quality and branding its key strengths at the international level.