Responsibilities
A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
Supervise Room Attendants
Daily allocation of rooms and deep cleaning tasks to team members
Manage guest requests, including VIP amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards
Achieve positive outcomes from guest queries in a timely and efficient manner
Carry out lost property procedures
Report maintenance issues to Maintenance/Engineering Department
Assist Head Housekeeper with training requirements
Comply with hotel security, fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships
Qualifications
Committed to delivering a high level of customer service
Experience in managing/supervising a team in a similar role
Experience in the hotel/cleaning industry
Good oral and written communication
Previous experience in Hosting Service (Governance)
High standards of cleanliness
Good interpersonal skills
Ability to work on their own or in teams
Advantages
Ability to work in a team
Excellent attention to detail
Positive Attitude
IT proficient
Willingness to develop team members and self
About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all.
#J-*****-Ljbffr