Ph3German Customer Service Specialist /h3 pbLocation: /b Lisbon, Portugal /p pbEmployment Type: /b On-site /p pbStart Date: /b 8 January 2026 /p pbPosition Overview: /b We are seeking a Customer Service Specialist fluent in German and English to support clients using our products and services. The successful candidate will assist customers with inquiries related to digital marketing, online presence, and website design tools. This role requires strong communication skills, a genuine interest in digital marketing/web design, and the ability to deliver high-quality support in a dynamic, customer‑focused environment. /p h3Work Schedule /h3 pMonday to Friday 06:00 to 22:00 (Rotational Shifts). Two consecutive days off: Saturday and Sunday. Uber reimbursement up to 25 per day for early shifts starting at 06:00 to support commuting. /p pOn-site presence in Lisbon is required. /p h3Contract Type /h3 pCDD 6‑month fixed‑term contract. /p h3Compensation Package /h3 ul liCompetitive base salary + performance bonus /li liShared accommodation provided /li liMeal allowance per working day /li /ul h3Candidate Requirements (Mandatory) /h3 ul liExperience or solid knowledge in digital marketing and/or web design /li liEnthusiastic and passionate about the digital/web environment /li liFluent in German and proficient in English /li liDemonstrates strong problem‑solving skills and customer‑service orientation /li liComfortable working in rotating shifts (within daytime hours) /li /ul h3Key Responsibilities /h3 ul liProvide customer support for clients through multiple communication channels /li liAssist users with website creation tools, digital marketing features, and account‑related inquiries /li liTroubleshoot issues related to website setup, functionality, and optimization /li liGuide customers in best practices regarding web presence and digital marketing strategy /li liEnsure accurate documentation of cases and adherence to internal processes /liliCollaborate with internal teams for escalations and product improvements /li liMaintain a high level of knowledge about platform features and updates /li /ul h3Why Join the Team /h3 ul liOpportunity to work in a creative, tech‑driven environment /li liExposure to digital marketing and web design industries /li liCompetitive salary + performance incentives /li liWeekends free (Saturday Sunday off) /li liSupport for commuting during early shifts /li /ul h3Seniority level /h3 pNot Applicable /p h3Employment type /h3 pFull-time /p h3Job function /h3 pOther /p h3Industries /h3 pTelecommunications /p /p #J-18808-Ljbffr