PPosition: Store IT Support Specialist /ppDepartment: IT Operations – Autogrill Italia /ppThe Store IT Support Specialist supports daily IT operations across Autogrill Italia’s Food Beverage stores. The role ensures business continuity through system monitoring, vendor coordination, and incident management, with a strong focus on cash register systems, hardware components, and POS-related infrastructure, in line with ITSM best practices. /ppKey Responsibilities /pulliManage IT incident tickets via the HDA platform, ensuring resolution within defined SLAs. /liliCoordinate remote and on-site vendors, ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues. /liliOversee telecom lines and store network infrastructure (WAN/LAN/Wi-Fi), acting promptly in case of disruptions. /liliOversee support activities for cash register systems, including hardware components and basic software issues, in coordination with external vendors. /liliHandle IMAC and incident activities related to: Banking POS terminals; Ticket Restaurant POS; Lottery POS systems; Digital signage platforms; In-store audio systems. /liliEnsure daily checks for the electronic transmission of fiscal data to the Italian Tax Authority; escalate anomalies as needed. /liliSupervise IMAC activities for devices and infrastructure, providing technical details to vendors and tracking timely execution. /liliMonitor the ticket backlog, ensuring vendor accountability and SLA compliance. /liliGenerate regular reports on ticket trends, vendor performance, and recurring operational issues. /li /ulpRequirements /pulliSolid knowledge of cash register systems (TCPOS) and POS-related issues in FB or retail environments. /liliBasic network troubleshooting and understanding of LAN/WAN systems. /liliExperience with ITSM ticketing platforms. /liliFamiliarity with regulations for electronic fiscal data transmission. /liliStrong skills in vendor coordination, SLA tracking, and escalation. /liliAbility to prioritize, analyze, and manage technical incidents efficiently. /liliTechnical diploma (IT, telecommunications, electronics) or Bachelor’s degree in STEM disciplines. /liliAt least 2 years of experience in operational IT support, preferably in FB, hospitality, or large-scale retail environments. /liliAbility to work under pressure with a solution-oriented mindset. /liliExcellent communication skills and ability to interact with vendors and internal stakeholders. /liliAttention to detail and accuracy in documentation and service request processes. /li /ulpPreferred Qualifications /pulliKnowledge of ITSM best practices; ITIL Foundation certification preferred. /liliExperience with platforms such as ServiceNow, HDA, or similar. /liliAbility to read and understand technical English documentation. /li /ulpWork Setup /pulliBased at Autogrill Italia HQ. /liliOccasional travel across Italy may be required. /liliOn-site interventions only in exceptional cases; routine activities are handled remotely from headquarters. /liliFull-time contract fixed-term lasting 2 years. /liliSmart working, 7 days per month. /li /ul