PHemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism. /ppbr/ppbKey Responsibilities: /b /pulliDeskside support of incidents and service requests: /lili- Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and provide repair action for incidents. /lili- Coordinate with different support level to get the incident fixed. /lili- Install, configure and support new hardware and software for service requests. /lili- Document resolution to desktop issues, propose solutions to root cause problems. /lili- Maintain hardware and software inventories. /lili- Assist with project-based work as needed and as directed by leadership. /liliRespond to incidents by phone or email customer in a timely manner. /liliUpdate customers online ITSM (ServiceNow) ticketing system, inventory/asset management systems as required, and complete appropriate document for customer acceptance. /liliSupport contract SLAs and manage workload to meet those SLAs. /liliDocument resolutions to desktop issues and propose solutions to root cause problems. /liliProvide support for L2 L3 issues. Learn and become knowledgeable of customer products /li /ulpbr/ppLocation: Castel Maggiore (Bologna - fully onsite) /ppEmployment contract: 1-year fixed-term (possibility of transformation into permanent) /ppbr/ppbRequirements: /b /ppbr/pulli2+ years of experience as a Deskside Support Technician /liliWorking technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS) /liliExperience in OS, Apps and H/W installation and troubleshooting depending on project products /liliExperience with imaging tools like SCCM, MDT, or other deployment solutions /liliGood English and fluent Italian /liliFamiliar with ticketing system /li /ulpbr/ppbr/ppbBenefits: /b /ppbr/pulliBuddy program /liliInternal career development program /liliInternational job opportunities /liliOnboarding program /liliTicket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher /liliStaff discounts /li /ulpbr/ppbBe part of Us /b /ppHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. /p