Located in the heart of Tuscany, the Borgo Santo Pietro estate, also characterized by its ‘from the farm to the plate’ philosophy, is a five-star Resort set on approximately 120 hectares of cultivated land and gardens. The estate includes gardens, vegetable gardens, medicinal plants, vineyards, a farm with farmyard animals, cattle, pigs, and sheep, an artisanal dairy, and a cooking school. Our staff work daily to produce fruits, vegetables, aromatic and medicinal herbs according to organic cultivation principles. Plant products are used mainly in our three restaurants, while officinal products are used in our state-of-the-art lab for creating a cosmetic line, Seed to Skin Tuscany by Borgo Santo Pietro. The estate also features twenty-two rooms and a spa within the luxury hotel.We are seeking a highly experienced and customer-focused General Manager to oversee our luxury hospitality property. The ideal candidate is a seasoned professional with a strong background in managing high-end establishments and a passion for delivering exceptional guest experiences. The General Manager will be responsible for all aspects of hotel operations, ensuring profitability, quality standards, and a positive work environment.The General Manager will report directly to the Owners.Main responsibilities include:Strategic Leadership and Planning:Develop and implement strategic plans for all operational areas, aligning with the company's goals and vision.Establish and monitor KPIs to track progress and inform decisions.Operational Management:Oversee daily operations across departments such as front office, food and beverage, housekeeping, and maintenance.Ensure compliance with policies and high service standards.Manage budgets, control expenses, and maximize revenue to meet financial targets.Guest Experience and Satisfaction:Create a culture of exceptional service, motivating staff to exceed guest expectations.Address guest complaints promptly and effectively.Implement strategies to enhance guest loyalty and encourage repeat visits.Team Leadership and Development:Recruit, train, and mentor staff, fostering a positive environment.Conduct performance evaluations and provide ongoing feedback.Promote continuous learning and professional growth.Financial Management:Develop and manage budgets, forecasts, and financial reports.Monitor financial performance and implement corrective actions as needed.Identify opportunities for profitability improvement and cost reduction.Compliance and Safety:Ensure adherence to local and national regulations.Maintain a safe environment for guests and staff.Implement safety procedures and protocols.Candidate profile:Extensive experience in luxury hospitality management.Proven success in achieving financial and operational goals.Excellent knowledge of hotel operations.Fluent in English and Italian.Strong leadership and communication skills.Offer details:Full-time, permanent contract with a starting date between May and June 2025.If you are a dynamic leader passionate about luxury hospitality, we encourage you to apply.Additional information:Seniority level: DirectorEmployment type: Full-timeJob function: ManagementIndustry: Hospitality
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