Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.
We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award-winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.
Job Summary
We are seeking a highly motivated and experienced Engagement Manager to lead operations and relationship management in the Israeli market. This role serves as the primary point of contact for one of Bird’s key partners—the Fleet Manager—overseeing their onboarding, lifecycle management, and overall engagement strategy within the region.
The ideal candidate is action-oriented, collaborative, and deeply focused on improving the Fleet Manager experience. You will identify opportunities, challenges, and areas for improvement, codify insights, and advocate internally for enhancements. By working cross-functionally with product, data, communications, and operations teams, you will ensure alignment and drive strategic initiatives that support both operational excellence and sustained partnership success.
Responsibilities
* Maximize revenue per FM at an optimised operational cost, by determining vehicle allocation strategies, recommending terminations, and determining / executing strategies to drive FM metric improvement.
* Build strong relationships with top performing FMs through consistent outreach, communication, and support, preventing FM churn. Provide support and keep FMs motivated. Liaison of market or business priorities changes.
* Ensure timely onboarding of new FMs, including ensuring training completion and arranging for vehicle pick-up, ensuring we hit our ramp plan targets.
* Manage / Improve damage metrics, ensuring FM damage vehicles stays below target and they maximise the number of ready vehicles on the streets.
* Develop SOPs and other project documentation to standardize and replicate best practices for FM coaching.
* Collaborate in cross-functional projects to accelerate the success of the business.
* Collect input / feedback from FMs, understand their pain points and bottlenecks and translate those into product / process improvements to help them succeed. Collaborate with other Bird internal teams to deliver these improvements.
Requirements
* Bachelor’s or Master’s degree
* 1+ year of experience in account management or customer-facing roles
* Experience in vendor and third-party logistics (3PL) communications
* Proven success in process-driven environments with a focus on continuous improvement
* Proficient in Excel and Google Suite; SQL knowledge is a plus
* Strong emotional intelligence with the ability to influence, de-escalate, and collaborate across teams
* Excellent verbal and written communication skills inEnglish and Italian; additional languages are a plus
* Willingness to travel up to 30%
Culture at Bird
We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.
We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work-from-home stipend plus a new resource to help support personal and professional development—all the goods needed to move on our mission together.
Bird is the world
Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.
Sound like a place you’d like to work? Sweet. Let’s chat.
#LI-Remote-Italy
#LI-Hybrid
#LI-Italy
Create a Job Alert
Interested in building your career at Bird? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Education
School Select...
Degree Select...
Do you have a Bachelor's/Master's degree? * Select...
Do you have at least 1 years of experience in a customer-facing, account management, or business development role? * Select...
Do you have experience working in a fast-paced or process-driven environment? * Select...
Do you have experience working in a start up environment? (Please list company names or put N/A if the answer is NO) *
Do you have experience improving or managing operational processes? * Select...
Do you have experience developing or following standard operating procedures (SOPs)? * Select...
Have you ever gathered feedback from external partners or customers and helped turn that into process or product improvements? * Select...
Are you proficient in Google Workspace tools (Docs, Sheets, etc.) or Microsoft Excel? * Select...
Are you comfortable with data analysis or using data to drive decisions? * Select...
Are you comfortable traveling for work up to 30% of the time? * Select...
Do you have strong written and verbal communication skills in English? * Select...
What languages do you speak? *
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Bird’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
* Alcohol or other substance use disorder (not currently using drugs illegally)
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
* Blind or low vision
* Cancer (past or present)
* Cardiovascular or heart disease
* Celiac disease
* Cerebral palsy
* Deaf or serious difficulty hearing
* Diabetes
* Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
* Epilepsy or other seizure disorder
* Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
* Intellectual or developmental disability
* Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
* Missing limbs or partially missing limbs
* Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
* Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
* Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
* Partial or complete paralysis (any cause)
* Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
* Short stature (dwarfism)
* Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr