Job Posting Title
Export OTD Specialist
The challenge
An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.
What you will do
Working within a team of Order to Delivery Specialists, the successful candidate with work with sales and logistics colleagues and the company's customers to ensure the smooth and effective processing of orders from receipt through delivery to cash collection. The candidate will be responsible for executing key activities of the Order to Delivery Cycle, including update of prices, promotions and customer data, processing delivery and collection orders, checking product availability and order details, booking deliveries and resolving any customer queries to ensure on time payments from customers and skilled on Letter of Credit and Cash Against Documents Management.
Day to day responsibilities
* Order to Delivery activities
* Daily processing of all orders received
* Checking of order details, delivery location, prices, quantities
* Checking product availability
* Booking of deliveries with customers
* Invoicing
* Delivery/customer dispute resolution
Manage customer and price files
* Keep price files updated with information received from sales teams
* Ensure all customer data is correct
Process all customer claims
* Return Order with Credit/Debit Note
Liaise with customers
* Ongoing management and update of order, delivery and invoicing processes
* Problem solving and dispute resolution of Order to Delivery issues
Liaise with internal colleagues
* Working with sales and finance teams to ensure smooth operation of Order to Delivery process
* Working with supply chain and logistics to ensure customer demand can be fulfilled on time and in full
* Provide feedback and analysis of issues and opportunities to support management control
* Working with Third Parties (Forwarder, Bank, Inspection Company, Chamber of Commerce, Consulate) for the issuing of all the shipping documents additional to invoice, for negotiation of the Letter of Credit and/or CAD).
What you need to succeed
Education
A degree in a finance related discipline and/ or experience of working within a finance, logistic or order processing role
Professional Experience
Experience in a fast- moving business
Ability to use Microsoft Office packages, including a working knowledge of Excel/Word
Customer focused
Languages
English and French
Preferred qualifications & soft skills
Proactive problem solver
Comfortable with interpreting financial and logistic information
Can process and understand information in a logical way
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Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.