CompanyCollegio alla Querce, Auberge CollectionJob DescriptionEmbark on a journey of refined hospitality as a Reservations Supervisor at Collegio alla Querce, where every interaction becomes an artful orchestration of bespoke experiences. In this trascendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication.Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.ResponsibilitiesSupport the Reservations Manager in overseeing the daily operations of the Reservations Department, supervising, guiding and motivating the team to ensure alignment with Auberge luxury standards.Creating a genuine, informative, and personalized guest reservations experience by accurately inputting guest contact information.Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.Assist in the monitoring of daily pick-up, availability, and occupancy trends; communicate relevant updates to the team.Ensure all guests and Travel Agent communications are responded to promptly and in accordance with Auberge guidelines.Maintain accurate guest profiles, detailed notes, and preferences in the PMS and lead management systems to ensure seamless service delivery.Assist in maintaining rate integrity and executing revenue management strategies.Ensure adherence to standard operating procedures, reservations checklist completion, and billing accuracy.Assist with daily prod