Castel Bolognese, Emilia-Romagna, Italy
Responsibilities
* Support requests from customers or partners.
* Handle technical questions at the premises of the final customer and assist colleagues to complete services.
Duties
* Through the switchboard, receive phone calls for service requests from the customer or partner.
* Identify and associate the reference machine to the customer/partner using FUSION and open the resulting ticket.
* Try to resolve the issue over the phone; close the ticket on the system.
Studies – Training Courses
* Five-year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering.
* Training courses on handling service over the phone / remotely.
Technical Skills
* Mechanical and electrical drawings.
* MS Office Suite and FUSION company enterprise system.
* Practical technical competencies (electrical and mechanical) on equipment produced and quality validation.
Interpersonal Skills
* Dedicated to satisfying customer expectations and requests; obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers.
* Using rigorous logic and a precise method to solve difficult problems; probing all useful sources to find answers; identifying hidden problems with excellent analytical skills.
* Following established processes step by step.
Language Skills
* Good/great knowledge of English, both written and spoken.
Experience
* From 2 to 5 years of experience as travelling technician or internal validation of different equipment.
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Engineering and Information Technology
* Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Comecer by 2x.
#J-18808-Ljbffr