Position SummaryThe Team Leader, Laboratory Operations I organises and supervises a team of Senior Technicians, Technicians and Assistants within the Laboratory, providing support to the Supervisor, Laboratory Operations in the smooth daily running of the Laboratory. It is the duty of the Team Leaders to lead, train and motivate their team members; communicating pertinent information, monitoring issues, assessing performance, and ensuring direct reports achieve daily targets.The Team Leader, Laboratory Operations I has direct line management responsibility for a defined number of Senior Technicians, Technicians and/or Assistants.DutiesOrganise and supervise a team of laboratory personnel to achieve the targetsAssign tasks based on individual strengths and experience. Leverage the unique skills of each team member to ensure efficient task completion and maximise team productivityEnsure individual and area tasks as per the daily schedule are completed to guarantee on-time-deliveryComplete performance reviews and appraisals with all direct reportsDisseminate pertinent information to the team: daily targets, updates on procedures, and any other relevant detailsProactively monitor team member performance and identify any challenges they might encounterProvide training opportunities, answer questions, and create a positive and motivating work environmentWork with your team to ensure they have the resources and support they need to successfully complete their assigned tasks and achieve the established targets for each dayCollaborate effectively with the Supervisor, Laboratory Operations to guarantee the smooth daily operation of the entire laboratory. This may involve assisting with specific tasks or delegating work to optimise overall lab efficiency.Promote a respectful and productive work environment by facilitating effective communication and conflict resolution strategies.Promote continuous improvement by championing 5S initiatives, leading kaizen events, and supporting the CI Manager.Approve Customer test reports ensuring right first time, escalate process issues and maintain Technician training records. Additionally provide audit support and assist with equipment validation, work instructions and non-conformance investigations.Continued DutiesEnsure all laboratory work is carried out in compliance with local Safety, Health and Welfare regulationsEnsure personal protective clothing equipment is worn in accordance with the Health & Safety policy and continuously monitor work area for unsafe conditionsEnsure all work in the laboratory is carried out in compliance with Good Laboratory Practice, ISO13485 (Current Revision), ISO17025 (Current Revision) accreditation requirements, internal procedures and in conjunction with the laboratory staff and under the direction of the laboratory senior management teamEducationBachelor's DegreeRequired Experience & CompetenciesExperience in a Senior Technician, Senior Operator or Senior Analyst role.Experience of working in a laboratory in the service sector or other fast paced manufacturing environment.A demonstratable ability to manage people.Experience working in a highly regulated environment.Experience directly interfacing with CustomersKnowledge of ISO 17025 and GMP requirements pertaining to laboratory operations preferable.Prior exposure to managing health and safety requirements.Proven Leadership abilityStrong Customer facing skillsExcellent interpersonal skills including cooperation and teamworkExcellent IT skills and knowledge of MS Word, MS Excel and PowerPointExcellent organisational skills and time management skillsExcellent written and oral communication skillsMeticulous attention to detail.Excellent English knowdlegeSTERIS strives to be an Equal Opportunity Employer.
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