Dr. Schär is a global community of innovative and collaborative people, free to think outside the box and to unlock their full potential in terms of creativity, capability, and courage. As an IT Service Desk Technician, your role involves managing IT systems and providing support to colleagues across all Dr. Schär Group locations, helping them with their devices, accounts, and key applications. Your Responsibilities Provide first-level technical support for hardware, software, and network issues Support IT systems in manufacturing environments Classify and prioritize user requests using our IT Service Management tool Resolve issues directly or escalate them to specialized IT teams Configure, maintain, and support client devices and peripherals Set up new workplaces, laptops, and desktops Collaborate on IT projects Maintain the internal IT documentation and the knowledge base Occasionally travel to company locations as required Your Profile Degree in IT or equivalent professional experience Strong knowledge of Microsoft Windows, Android, and iOS devices Familiarity with PC hardware and software architecture Experience with Active Directory and Microsoft 365 user administration Independent, solution-oriented approach Excellent interpersonal skills in an international environment Good command of English and very good proficiency in either Italian or German Global Mindset: Working in an international environment Nature meets Design: Working in the midst of greenery in a highly modern and sustainable workplace Perfect Start: An individual "Onboarding Program" and support from your buddy Food: An in-house canteen, fresh fruit and snacks Childcare: An in-house daycare center and "Dr. Schär Kids Care" Family: workplace recognized with the 'auditfamilieundberuf' certificate Long Term Wellbeing : Health and pension fund and in-house fitness program Growth: Dr. Schär Academy with a variety of training opportunities and language programs Playtime & Team Spirit: Calcetto, table tennis, lunch roulette in the in-house garden Magic Moments: Company parties, events, and gift Are you ready to free the best in you? The position is open to people of all genders, in accordance with the principles of equal opportunity and inclusion. J-18808-Ljbffr