Who we are looking for:
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
As a Robot Technical Support Engineer you will play a key role in validating, testing, and supporting the software used in Caracol's additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
This role combines technical troubleshooting, software validation, and customer-facing support, offering exposure to cutting‐edge automation and additive manufacturing systems.
Responsibilities
* Perform software testing and validation on Caracol's additive manufacturing software, ensuring correct functionality and performance.
* Execute hands‐on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large‐scale AM systems.
* Help technical support and field engineering teams in troubleshooting Level 2 software‐related issues, occasionally interacting with customers.
* Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
* Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use.
Qualifications
* Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field.
* Up to 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus.
* Basic knowledge of programming languages such as C++, C#, or Java.
* Familiarity with scripting languages (e.g. Python, JavaScript, or Bash).
* Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots.
* Valid driving license and own vehicle required.
* Fluency in English is mandatory; Italian is a plus.
Benefits
* Competitive salary.
* Flexible working hours and smartworking.
* Opportunity for career advancement.
* Friendly, international and innovative work environment.
* Continuous learning and development opportunities.
Caracol is an equal opportunity employer. xrdztoy We celebrate diversity and are committed to creating an inclusive environment for all employees.