IT Infrastructure Specialist (Network & Security)
Specialista Senior / Project Manager
In this role you support Keywords' IT infrastructure with a focus on network services, delivering follow‑the‑sun support and driving reliable, secure, scalable network operations. You work within the IT Infrastructure team to resolve incidents, manage problems, and deliver network projects on schedule. You will create and maintain technical documentation and implement best practices to protect systems and data. This is a chance to influence enterprise networking at scale in a fast‑growing game services environment.
* Bonus
* Employee Assistance Program
* Welfare
* Escalated incident handling within SLA
* Participate in problem management processes
* Ensure reliable, secure, and scalable network operations
* Deliver network infrastructure projects on time
* Identify opportunities for process improvement
* Create and maintain technical documentation of system designs and configurations
* Oversee network security measures and risk identification
* Design, deploy, and support LANs/WANs, network appliances, load balancers, routers, switches, and related hardware
* Incorporate lessons learned to optimize future outcomes
* Bachelor's degree in a relevant technical field or equivalent experience
* Strong IT infrastructure knowledge and trends
* 3+ years' experience in a Network Administration role with network infrastructure, security, and support
* Proficiency with network equipment: switches, routers, and firewalls (Cisco, Dell, HP)
* Experience with WiFi setups
* IPsec VPN, site‑to‑site tunnels, and troubleshooting
* Understanding of corporate networking and systems infrastructure design/implementation (MPLS, VPN, Internet access)
* Proficiency with routing protocols (BGP, OSPF), ACLs, route redistribution, and traffic engineering
* Experience in LAN/WAN/SD‑WAN design and architecture
* Understanding of change management in infrastructure
* Strong analytical and problem‑solving skills
* Experience coordinating with vendors/service providers to resolve escalations
* Maintaining network documentation, diagrams, and SOPs
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