Social network you want to login/join with:col-narrow-leftLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:437936899Job Views:1Posted:20.05.2025Expiry Date:04.07.2025col-wideJob Description:WHO WE AREEtinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets—managing the full lifecycle of specialist and executive-level hires.We prioritize who you are and what you need, fostering trust and transparency in our relationships.Our approach ensures a swift, supportive journey towards your next career step.WHAT WE ARE LOOKING FORHelp Desk Application Support – Space Operations (ESA)Location: Rome (Hybrid work mode)Seeking a motivated, tech-savvy Help Desk Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users.You will join a dynamic, international team working in a high-security, high-impact space environment supporting Earth observation, satellite launches, and future space programs.YOUR TASKSProvide first-line technical support via phone, email, or ticketing systemLog, categorize, and prioritize ticketsTroubleshoot and resolve complex incidents and application issuesEscalate to 2nd/3rd level support according to SLAsManage application access, configurations, and routine updatesConduct application monitoring and alarm analysisMaintain and improve operational documentation and proceduresParticipate in testing, patching, and deploymentsCommunicate clearly and professionally with ESA end usersCollaborate with internal teams and external vendors to resolve issuesApply ITIL best practices in incident, request, and change managementContribute to user training, documentation, and knowledge sharingYOUR SKILLS AND EXPERIENCETechnical Skills:Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)Familiarity with the ITIL frameworkProficiency with Microsoft Office, Outlook, and basic systems administrationUnderstanding of XML, SFTP, and Eclipse is a plusExcellent troubleshooting skills, especially under pressureTechnical certifications are a strong assetKnowledge and Experience:1–2 years of experience in help desk or application support rolesPersonal Skills:Fluent English (written and spoken – B2 minimum)Strong customer service, communication, and stress management skillsProblem-solving mindset and practical attitudeCapacity to multitask, prioritize, and work under pressureAbility to adapt and learn quickly in a structured environmentEXTRA INFORMATIONWork location: Rome – accessible, hybrid mode (2 days on-site, 3 days remote)Work hours: Monday–Friday, shift-based from 08:00 to 18:00Contract type: PermanentSupport a critical ESA application with 7 functional modules, contributing to mission planning, non-conformance tracking, and satellite launch operations.Join a collaborative, multicultural, and international team and be part of the European space ecosystem.Please note that, due to data sensitivity, this position is available only to individuals who meet the following criteria:Non-EU Citizens based in the EU with a valid work permitWe will review your CV carefully; if there's a match, we will contact you. If not, we will keep your CV for future opportunities.Etinars supports Diversity and Inclusion. If you identify as part of this community and meet the minimum criteria, you will have the opportunity to demonstrate your abilities in an interview.
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