Join Electrolux Professional Group - as SPARE PARTS SALES ORDER PROCESSING ABOUT THE JOB This role oversees the management of spare parts orders and provides the Italian and foreign Partners and customers with all the necessary information (spare parts availability and prices, lead times, delivery times, shipments, etc.). It also includes the management of spare parts returns and the update of the customers’ master data in the Electrolux Professional ERP. This is a seasonal contract (6 months). ABOUT YOUR TASKS: - Spare parts quotations/proforma invoices/orders entering and management according to the existing Company’s policy and rules and in coordination with the Logistics, Spare parts warehouse, Accounting and Customer Care offices/service managers, if that’s necessary. - Informing the Italian and foreign Partners and customers about all the required information about the orders shipments (documents, data, delays), being daily in touch with Spares Planning, Logistics, Accounting and spare parts warehouse’ teams. - Daily management of admin issues with customers. - Spare parts returns entering and management, when it’s required. - Daily Spare parts order confirmation conditions’ control, and calculation of the commissions and/or other compensations, when applicable; - Daily strict sales orders management and monitoring with special control of the spare parts with delayed delivery (keeping continuously in touch with the Spares Planning office). - Customers’ master data maintenance. ABOUT YOU - Proactive with a strategic approach and foster a culture of continuous improvement; innovative and curious. - Able to communicate effectively and easily engage stakeholders at all levels; team player. - Engaged with outside-in perspective. - Adaptable, flexible. - Problem solver. - Previous experience in a similar position or function are preferable. - Computer literacy, including knowledge of Microsoft Office (Word, Excel, Outlook) - Proactive. Good multitasking & time management skills - A team player with the ability to communicate with all levels of personnel, both in the office and warehouse - Order processing and invoicing experience - Languages: Italian and fluent English - Accurate and efficient data entry skills. - Excellent communication skills and good telephone manner. Client and service minded - REQUIRED COMPETENCES - Customer Obsessed - you are focused on delivering value to the customers, both internal and external - Trustworthy - you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver. - Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth. - Sustainable - You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically. ABOUT OUR BENEFITS: - Fair compensation and benefits package in line with the market - Flexible hybrid workplaces that include remote and in-office roles - Room to express your potential, develop and strengthen your competences - Continuous learning opportunities - Diversified, multi-cultural environment About the Electrolux Professional Group