Pharmacy Manager - Modesto, CA, Amazon Pharmacy
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
The Pharmacy Manager is a licensed Pharmacist responsible for the operation oversight and compliance of a small format pharmacy site, including safety, quality, customer experience, budgetary, people development and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and leadership bench strength within the organization. This role requires hands‐on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire prescription‐fulfillment process.
Key Responsibilities
- Overall safety, quality, performance and customer experience of the operations.
- Manage daily operations within the site, including meeting CPT times for same‐day deliveries, in partnership with co‐located facilities and transportation.
- Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration; make recommendations to prescribers as appropriate.
- Set and clarify requirements and expectations for employees; measure performance, provide feedback, and hold the team to a high bar.
- Educate pharmacy staff on policies, reporting guidelines, and expectations related to best quality practices.
- Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the site to meet and exceed the operating plan.
- Manage workflow, escalations, and delegate across the leadership team in partnership with the Sr Pharmacy Operations Manager.
- Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes that affect Amazon Pharmacy and its customers.
- Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with state pharmacy boards, continuously monitoring licensure requirements.
- Align policies and initiatives with requirements and demands of accrediting and licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP).
- Responsible for the site's growth and partner with capacity planning and facilities for all workforce management needs.
- Develop talent—create, lead, engage with, and direct a workforce to drive enhanced performance through safety, employee engagement, performance leadership, training, development, and talent & succession planning.
- Implement change and develop new processes to better serve customers, reduce cost to serve, and improve contribution.
- Maintain the customer's profile through our PharmacyOS database, including clinical and laboratory data and concurrent medication records.
- Other duties as assigned.
Basic Qualifications
- Doctorate or Bachelor's Degree in Pharmacy.
- Active/Good Standing Pharmacist license in domicile state.
- Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety.
- Experience with performance metrics, process improvement, and Lean techniques.
- Strong oral and written communication skills with the ability to think clearly, analyze quantitatively, and problem‐solve.
- Ability to manage detail, establish root cause, and manipulate data.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee).
Preferred Qualifications
- 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
- Experience with the full staffing lifecycle: interviewing, hiring, performance management, promotions and terminations.
- Ability to handle changing priorities and use good judgment in stressful situations.
- Demonstrated ability to develop others into higher levels of leadership.
- Entrepreneurial mindset with the tenacity to develop ideas independently and thrive in a fast‐paced environment.
- Analytical thinker with project management skills, attention to detail, and the ability to influence others.
- Interest in long‐term career development through assignments in multiple FCs across the nation.
Amazon is an equal‐opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Base salary range: $120,000.00 – $162,400.00 USD annually.
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional Supplemental life plans), Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.
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