Sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century. We are a growing team looking for a Senior Operations Supervisor in the Operations department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office. WHAT YOU WILL DO … As a Senior Operations Supervisor Brokerage you’ll work on interesting responsibilities like managing the teams responsible for executing domestic and international transports, leading the department strategy, playing a leadership role in achieving the company's objectives. You’ll be collaborating closely with the Country Manager, the Director of the Commercial, and Procurement departments to manage existing customers and activate new ones, ensuring the best transport service and quality. In this role, you will Manage your teams to ensure FTL transports coverage for open available freight using internal tools, external capacity resources, and learned sales techniques Improve the relationship with our Key Suppliers and support the Procurement department in tender and contract evaluation Set and review KPIs and targets for the teams while ensuring adherence with company-wide goals Support the yearly budget definition and ensure periodic reports and analysis to the Management Organize periodical meetings to present strategies results to the management, translating company directives into objectives and actions Supervise the team in the execution of daily transports and support in handling all arising inquiries from carriers and customers Work with carriers and customers to implement projects and solve complex business challenges, identify opportunities and proactively identify solutions What We Are Looking For … Confident in using data to analyze and track key metrics 5 years experienced in Road Freight with major focus on Full Truck Load transport preferably with Freight Forwarding and Brokerage experience 3 years experienced in people management with at least 3 direct reports Updated on freight forwarding market dynamics Experience in managing framework agreements with suppliers A great problem solver as well as a person with an entrepreneurial mindset Knowledgeable on how to validate business opportunities (feasibility and sustainability) You speak and write Italian fluently (native level) and you are fully proficient in English WHY CHOOSE SENNDER … We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration. sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane. We are an equal opportunities employer and welcome applications from all qualified candidates. Please read our Privacy Policy before submitting your application. J-18808-Ljbffr