Overview
Fixed Term
* 40 Hours
* Salary
* Excellent
* Country
* Italy
* What you will be doing...
* Join our award-winning Management Team at
* Jet2holidays_
* and create memories for our all-important customers during their well-deserved holiday!
Responsibilities
As one of our valued Resort Team Leaders, you will play a vital part in leading a team of Resort Customer Helpers - Representatives, who are responsible for delivering outstanding customer service and enhancing our customers holiday experience in resort. You will:
* work as one team with internal & external suppliers and stakeholders to
* take responsibility for your teams' performance using Management Information (MI) and our in-house digital systems
* What can we offer you?
What can we offer you?
* Excellent salary
* Fully paid management training, company mobile phone & laptop
* Jet2holidays_ Management uniform
* Monthly 1-1 review meetings with your Line Manager
* Recommend a friend bonus scheme
What will you do in the role?
Supporting your Manager, you will
* Work as One Team with internal & external stakeholders to ensure your team deliver VIP industry leading Customer Service to our all-important customers during their holiday with us. You will be provided with fantastic training to ensure you create memories for our customers by working closely with our hoteliers to ensure our customers are having a lovely holiday and we meet our all-important customers' expectations
* Take Responsibility to investigate any reported problems in hotels & quickly resolve customer escalations or major incidents and emergencies using our in-house digital systems
* Create & issue the monthly rosters alongside our UK based planning team in line with our SLA levels and budget
* Be present for your team by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings with your team members and supporting your team by being available and present in resort
* Collaborate with the Destination Manager, Agent, External & Internal stakeholders, analysing MI & Customer Feedback daily to drive results and improvements
* Resort Team Leaders are well organised and have a flexible approach to managing their team operation. Working hours will vary each month and will include early starts, late finishes, split shifts, working weekends
* As part of our management team, being on call to support with emergencies in resort or at the airport is part of the role
* Resort Team Leaders always display a genuine passion for the customers’ experience in resort and empower their team to deliver outstanding customer service. In this position, you will effectively manage performance including coaching and development as well as perform a variety of HR tasks
* You will also possess the ability to deliver under pressure, analyse MI and Data, support your team, have a positive friendly attitude and confident in IT processes and skills to use in-house digital systems daily on a laptop
What will you need
You will ideally have experience in
* Tour / Holiday Operations
* or similar. Experience managing a customer-facing team and a passion for delivering excellent customer service is essential. Conversational level in the local language is also advantageous.
You will already hold full
* right to work documents
* Italy
* and be living in the destination or willing to relocate and source your own accommodation
Due to the level of travel required in the role, you will already be a driver with access to your own motorised vehicle / car which you are able to use for work purposes.
Business Travel expenses will be reimbursed
Company & Social
To meet some of our team and find out what life is like with Jet2holidays follow us on Facebook Jet2Careers Overseas Division Jet2holidays Careers With Us Holidays Operations Careers Dept Overseas roles in Destination Careerst Team In Resort Business Area Jet2holidays Team Overseas
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