PpMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /p h3Automotive Technical And Diagnostic Specialist • Area, IT /h3 pJob Description: Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world? /p h3Responsibilities /h3 ul liProvide technical support across various systems, focusing on diagnostics and root cause analysis /li liGuide dealers through repair processes and ensure accurate case documentation /li liOwn cases from initiation to resolution or escalation, maintaining clear and professional communication /li liResearch technical documentation, manuals, and resolution databases to support problem-solving /li liCollaborate with dealer technicians and internal agents to resolve complex technical issues /li liMonitor and manage backlog by following up on open cases /li liEscalate cases when necessary, ensuring all relevant information is included and properly documented /li liCommunicate product issues and contribute to continuous improvement initiatives /li liEnsure thorough analysis and complete information before escalating or reassigning cases /li liSupport retailer staff by identifying educational needs and filling competence gaps /li liBuild strong relationships with retailers and workshop teams to improve service effectiveness /li liContribute to customer satisfaction by delivering high-quality diagnostic and repair support /li /ul h3Qualifications /h3 ul liDegree in automotive technology or equivalent experience /li liStrong knowledge of vehicle mechanics and EV /li liExperience in technical support or workshop-level diagnostics /li liExperience in using diagnostic tools /li liAbility to read technical drawings and interpret measurement data /li liAnalytical, organized, and customer-focused /li liFluency in Italian and English /li liA general automotive diagnostics competence test/evaluation will be part of the recruitment process /li /ul pJoin us in shaping the future of automotive service. Apply now and become a key player in a team that values expertise, collaboration, and customer satisfaction. /p /p #J-18808-Ljbffr