Description The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Front Desk Intern. It is a full-time internship (40-hour working week made of 8 hours per 5 days and 2 days off). What we offer Professional career progression at international level in 9000 Marriott hotels Learning and development opportunities online, on the job and in class Experienced management & motivated and engaging colleagues Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program Canteen service 550€ monthly reimbursement What you will do The purpose of the Internship is to give the Trainee an overview of the Company and Hotel organization and understand the role of the different departments Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Trainee will be able to: · Build a strong knowledge of Hotel structure and service standards · Supply guests with directions and information regarding the property and the surroundings · Rooming guest providing information about hotel facilities and ensuring guests are satisfied · Process guest check-ins by confirming reservation details in collaboration with the Tutor · Answer, record, and process all guest calls, messages, requests, questions, or concerns · Liaising with Housekeeping and Maintenance to check rooms status and report any issue · Liaising with other departments (F&B, Sales and Reservations) · Complying with the daily check list of the front office team · Follow Standard Operating Procedures and the brand guidelines What we’re looking for · Bachelor/Master Degree in Hospitality · Fluent written and spoken English and Italian · Passion for luxury hospitality · Team Work, Flexibility, Customer Service Orientated · Positive outlook and outgoing personality Welcome to our family As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued. marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.