Regional Quality & Benchmarking Specialist
Job ID: | Amazon.com Services LLC
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!
About the Role
As the Regional Quality & Benchmarking Specialist, you will build and implement quality systems for Reliability & Maintenance Engineering (RME). You will guide field teams in creating effective decision‑making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability metrics year over year. You will be instrumental in leading Amazon RME towards World Class Maintenance.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. We provide lightweight fire‑resistant daily wear and composite toe safety shoes for your safety!
Key Responsibilities
- Establish parts cage quality standard work in developing work benches, quality data, vendor defect rates and build a standard work around parts quality management
- Establish a forward looking risk‑based interface to assist site leaders in prioritizing work based on risk of asset failure
- Partner with the central reliability and RAPA teams to develop tools, processes and automation to track the new audit and parts mechanisms to roll out across the board
- Establish RME standard work for determining maintenance procedure quality, details, timing, and structure for all sites and maintenance providers
- Perform regular maintenance audits in the field and analyze what is being done relative to standard work best practices for all RME scope
- Lead the network in Continuous Improvement initiatives, using AMS Standards
- Identify and validate new company‑wide Program Management (PM) processes and resources meet the highest safety and effectiveness standards
- Contribute as a senior quality engineer on a high performing team which defines and audits the quality of RME maintenance procedures and execution
- Help define the 3‑5 year RME Quality strategic vision, have a long‑term roadmap, establish the right Quality team dynamics, and deliver innovative, scalable testing solutions & programs
- Travel domestically up to 80%
Basic Qualifications
- Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering or 2+ years of Amazon RME (BB/3P) Tempo pieno Exempt experience
- 5+ years of experience as a Reliability Program Manager or equivalent
- 5+ years of Microsoft Office products and applications experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Experience in Lean Management, Six Sigma and other operations engineer tools
- Understanding of Lean Manufacturing tools such as 5S, 5Y, FMEA, PDCA, Value Stream Mapping, DMAIC, Run Charts, Pareto Analysis
- Strong communication and presentation/facilitation skills
- Strong analytical skills to deep dive into data
- Ability to multitask and prioritize many different projects
- PMP certification
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,600/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
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