Job DescriptionThe primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.Key-result AreasReceives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.Puts into practice proactive behaviour towards Customers, liaising with them so courteously and professionally, offering solutions in order to maximize the Customer satisfaction.Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.Maximize profit by offering services and ancillary products to Customers.Educational Background & Professional ExperienceHigh School Graduation or University education. Previous sales and customer service experience.KnowledgeFluent Level of English (+ second language)Microsoft OfficeFull Driving LicenseSkills & CompetenciesExcellent organizational and time management skillsTo be proactiveProblem solvingEffective CommunicationAbility to work well as a team with 100% customer focusSelling propositionAbility to work in a fast work environment with a variety of tasksAbility to demonstrate professionalism, enthusiasm, and outstanding communicationEnthusiastic, flexible and positive attitude towards selling.Customer oriented to guarantee a high‐quality level of customer service, in compliance with Company policies and procedures.Flexibility to work days, nights, weekends and on bank holidays#J-18808-Ljbffr