BLUSERENA HOTELS & RESORTS – ABOUT US Our story began with a seaside, we welcome our guests in 13 hotels and resorts, 4- and 5-star hotels, in modern conference centers, and at the prestigious Ethra Thalasso hotels are located in Sardinia, Puglia, Sicily, Calabria, and Abruzzo, overlooking beautiful beaches, and in Piedmont, within the Vialattea ski offer approximately rooms, and during peak periods, we have around aim to provide our guests with moments they will remember forever.We listen to their desires to create the vacation of their care for and respect the territories that host us, their nature, and their is thanks to all this, and to our daily commitment, that we can offer unforgettable experiences, with all the passion and care of authentic Italian hospitality.POSITION OVERVIEW In response to growth and evolving business needs, we are seeking a Guest Experience Manager who is eager to join our Crew with a collaborative attitude, passion, and enthusiasm to provide exceptional service, ensuring attention to detail and a strong commitment to guest satisfaction.WORK LOCATION The position is open for our Ethra Reserve property, located in Puglia, Castellaneta Marina (TA).AREA OF RESPONSIBILITY Report directly to the General Manager on all relevant matters affecting guest service and hotel operations Oversee the guest experience and promote the Resort's services, helping guests fully immerse themselves in the experience Ensure the highest quality service to surprise guests, anticipating their needs and exceeding expectations Ensure each guest receives immediate attention and exclusive, personalized service tailored to their needs Be the main point of contact for VIP guests, planning "courtesy" services before arrival and ensuring a flawless stay from welcome to departure Collaborate with other departments, ensuring clear and constant communication to efficiently address guest inquiries and requests Manage guest complaints promptly and effectively, turning potent