Job ID: 3168084 | Amazon.com Services LLC
Job Summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. Managers are expected to provide tools needed for success while driving improvements in productivity and efficiency through data‐driven decisions and analytical problem‐solving. You will also play a key role in maintaining customer expectations to ensure orders are delivered on time and to the right location.
Operations Workflow
Our Operation's workflow has three major components: First mile – product housed and ready for order; Middle mile – order hauled to your area; Last mile – product delivered to the customer's door. All workflows have slight variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities
- Support, mentor, and motivate your salaried and hourly workforce.
- Lead large-scope projects with site and regional impact.
- Build and execute productivity plans through forecast reviews, determine productivity requirements, and partner with other leaders to load balance.
- Manage safety, quality, productivity, and customer delivery promises.
- Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives.
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
- Stand or walk for up to 12 hours during shifts.
- Work in an environment where the noise level varies and can be loud.
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
- Continuously climb and descend stairs (applicable to sites with stairs).
- Work a flexible schedule (weekends and/or overnight shifts).
Basic Qualifications
- 3+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience.
- Experience managing a team of 2+ salaried employees and 70+ indirect employees.
- Experience scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem‐solving skills and analytical skills.
- Excellent customer service skills, communication skills and interpersonal skills.
- Track record of meeting or exceeding department performance goals.
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Benefits and Compensation
The base salary range for this position is 91,000.00 – 136,500.00 USD annually. Your Amazon package will include sign‐on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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