Pubblicato il 18 giugno
Mansioni della posizione
About Max Brown Missori The hotel is our charming hotel in the heart of Milan. You'll find us near the famous Duomo and surrounded by iconic landmarks, making it the perfect base for exploring the city's rich history and culture. With 64 bright rooms, Max Brown's signature heavenly beds, and a cosy nook to grab a drink with friends, we offer everything you need to enjoy a little slice of the sweet life in Italy. We seek bold, creative, and ambitious minds that dare to innovate and surprise. If Front Office is your passion and you want to make a difference in a vibrant environment, this opportunity is for you! What you will do As a Receptionist – FO Agent in the SIRCLE COLLECTION, you will be the face of the company, ensuring guests receive a heartwarming greeting. You will coordinate all front desk activities, including calls, reservations and guest services. Your responsibilities include providing flawless, upscale, professional, and high‐class guest service experiences; analysing customer feedback and providing strategic direction to continuously improve overall rating. You will respond to guests' needs and anticipate their unstated ones. The role requires managing multiple tasks daily, such as bookings, luggage collection, storage, check‐in/check‐out processes, and ensuring the reception area is safe, clean, and inviting. Working in shifts, including bank holidays, weekends, evenings, and nights, is essential. Main responsibilities Ensure front desk is tidy and has all necessary stationery and material (e.G. pens, forms and informative leaflets). Make the check‐in and check‐out for our guests. Ensure timely and accurate customer service. Handle complaints and specific customers' requests. Problem‐solve guest emergencies. Ensure company's policies and security requirements are met. Provide upscale guest service experiences for clients throughout their stay. Ensure clients are properly greeted upon their arrival, during their stay and after their departure. Coordinate luggage collection and storage. Promptly address guests' requests such as in‐room dining. Actively listen to and resolve complaints. Ensure special guests such as disabled people, elderly, children and VIPs receive personalized services. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Inform clients of hotel services, including breakfast and dining options. Promote all hotel amenities, conveniences and programmes offered. Ensure compliance of services with all standards and operating procedures. Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience. Analyse customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings. Recommend local tourist spots, including places to dine, shop and sight‐see. Coordinate and book the guests' requests for reservations in outsourcing services. Establish professional friendly relationships with hotel clients. What's in it for you Full time - temporary contract. Be part of a fast‐growing, international, and innovative group. Enjoy amazing discounts at our hotels and restaurants in Europe. A day off to celebrate your birthday. A great team and leading hotel company. Job requirements Degree in Hospitality, Tourism or similar. Previous experience as a Receptionist – FO Agent is required. At least 2 years experience in a similar role in the hospitality industry. Ability to communicate in Italian and English. Other languages is a plus. Hands‐on experience with office machines (e.G. PMS, TPV, dataphone and printers). Detailed knowledge of customer service and basic bookkeeping procedures. Solid knowledge of MS Office, particularly Excel and Word. Excellent communication and people skills. Good organisational and multitasking abilities. Customer‐service drive with outstanding communication and active listening skills. Excellent problem‐solving and multitasking skills. Leadership skills along with the ability to motivate a team into high performance. Ability to work flexible hours. Strong sense of responsibility and a professional presentation. Be proactive, dynamic, and have a positive attitude. Have an ID, Code Fiscale, Social Security number, and an Italian bank account at the time of joining. Our application procedure Interested in this vacancy? Press the application button and send us your CV and motivation letter! Diversity & Inclusion We are an equal‐opportunity employer committed to fostering a diverse and inclusive culture. We encourage individuals from all backgrounds to apply. We'd love to get to know you.#J-18808-Ljbffr
