PpZadig Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig Voltaire is the embodiment of a new luxury. /p pA chic and relaxed luxury. /p pTo see the current collection : /p h3bPurpose of the role : /b /h3 pThe role of Assistant Manager is an essential part of the store function. /p pConnecting and engaging with the ZadigVoltaire customers, supporting the day to day activities of their team and store, and leading the store team performance towards success. /p pWe are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. /p pYou are a role model in everything you do and you share your knowledge and skills with your colleagues. /p pThe Assistant Manager will welcome and assist customers throughout the entire sales process while supporting coaching their team towards excellence, always focusing on delivering the highest customer experience. /p pAs an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig Voltaire procedures and standards. /p pYou will support the store manager in building a store environment that nurtures creativity and employees development. /p h3bExpectations of the role : /b /h3 h3bSelling skills : /b /h3 ul liBe a brand ambassador and embrace the brand Selling Ceremony /li liLead your team by example /li liDrive sales: you coach your team in delivering exceptional and personalised customer experience /li liLead your team towards success through training coaching in order to exceed the store objectives and KPIs /li liYou are constantly present on the shop floor and fully available to look after customers needs /li liBe able to build customer loyalty, understand customer relationship management /li liBe able to communicate efficiently and effectively /li liBe knowledgeable of the collection and the brand iconic pieces /li /ul h3bLeader skills : /b /h3 ul liBe a brand ambassador and embrace the brand Selling Ceremony /li liInspire the team and lead by example /li liSupport the development of the team and store KPIs /li liBe proactive in developing your team skills and brand / product knowledge /li liEnsure you adhere to all organisational aspects to ensure your team works in conditions enabling success /li liBe approachable and a great communicator who can ensure business runs smoothly /li /ul h3bOperations : /b /h3 ul liDrive sales: Fully proficient on operating till system, payments and fraudulent transactions /li liFollow company policy and procedures /li liManage the opening and closing procedures for your store and ensure luxurious store environment and standards /li liFully proficient with all operational aspects and procedures, and proactive to learn new processes /li liManage the loss prevention procedure, perform regular inventories and communicate any discrepancies /li liHave an awareness of the loss prevention procedures in store and communicate these to the team /li liPay attention to the security of the team and customers, by respecting health safety guidelines /li liMaintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…) /li liManage the needs of customer including exchanges, credit notes /li liOffer each customer the opportunity to be on the mailing list /li liMaintain the replenishment of bags, boxes etc /li liFollow up stock transfers between stores and manage the faulty items procedure with the support from the manager /li liAnswer calls promptly and efficiently, with a pleasant and welcoming manner /li liExecute the loss prevention procedure and conducts regular inventories /li /ul h3bCommercial Merchandising : /b /h3 ul liBe commercial in everything you do ! /li liManage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines /li liManage the VM guidelines implementation and train your team on all VM aspects standards /li liKnow how to adapt the VM guides to the space. /li liEnsure the shop floor and the windows standards are impeccably maintained /li liKnow, use and communicate the VM tools and guidelines to the team. /li /ul h3bHuman resources : /b /h3 ul liSupport the recruitment for the store with the manager /li liTrain and develop the team with a development plan that emphasizes their skills /li liFollow the training progress of the new employees /li liIdentify the team members with growth potential and set up plans to develop their skills /li liCoach and motivate your team by giving them skill targets to achieve /li liCreate a positive and inclusive work atmosphere, motivate and recognize achievements within the team /li /ul h3bRequired knowledge skills : /b /h3 ul liDemonstrate strong leadership skills and passion for people development /li liBe a quick learner and good listener /li liYou must have excellent communication organisation skills /li liUnderstands how to deliver and coach luxurious customer experience /li liUnderstand the business KPIs /li liShow passion about the luxury retail and interest in fashion and retail market trends /li /ul h3bRequired qualities : /b /h3 ul liLeads by example in all occasions /li liDetails focused! /li liProblem solver! Adapt to new situation, be proactive! /li liGreat people skills, excellent team work skills, be enthusiastic, dynamic! /li liExcellent team work skills /li liPositive and proactive attitude and knowledge of motivating a team /li liSense of the responsibilities and of the priorities of the store /li liBe eager to learn, develop yourself and others. /li /ul pWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age. /p /p #J-18808-Ljbffr