YOOX is the leading online store for long-lasting fashion, design and art. Since 2000, YOOX has offered previous seasons´ finds from the world’s leading designers. The one-stop fashion and lifestyle destination inspires people to express their true selves through style, with an expansive selection of clothing for men, women, kids, art and design. YOOX pushes boundaries through its forward-thinking brand collaborations and wide product catalogue. Since 2009, YOOXYGEN, its assortment of brands prioritising social and environmental responsibility, supports customers to shop with sustainability in mind. YOOX is part of LuxExperience, the leading digital, multi-brand luxury group. - YOOX are now seeking a talented CRM Specialist to join the team. - Some of the essentials for you to know are: - Location: Our offices in Milan, Italy - Department: CRM - Digital Marketing - Reporting into: Head of CRM YOOX - Working Model: Hybrid - Contract Type: Permanent - Potential Start Date: April 2026 - Role Purpose: Here is a breakdown of what you’ll be doing: - Newsletter and push calendar coordination:- Optimize the frequency and sequencing of communications by cluster to ensure maximum deliverability, engagement, and customer retention. - Brand & Creative Integration: - Act as the primary liaison between CRM and the Art & Branding teams to ensure all assets meet high visual and linguistic standards.- Uphold brand integrity across all touchpoints, ensuring that the omnichannel communication strategy is consistent, recognizable, and sophisticated. - Customer-Centric Innovation: - Utilize strategic creativity to design and implement engagement initiatives, such as advanced loyalty frameworks and personalized lifecycle journeys.- Place the customer at the centre of every campaign, balancing commercial targets with a premium user experience. The type of person we are looking for: - Experience: 1 to 2 years of proven experience in CRM, preferably within data-driven marketing or customer engagement roles.- Education: Degree in Economics, Communication or Statistics (master’s preferred).- Creative Strategy: Demonstrated ability to translate complex business requirements into innovative, high-performing marketing campaigns.- - Interdisciplinary Collaboration: Proven experience working within cross-functional teams, particularly in providing clear, actionable briefs to creative professionals.- Analytical Mindset: Proficiency in interpreting CRM metrics to refine creative strategies and improve ROI.- Technical Aptitude: Advanced knowledge of Marketing Automation platforms (e.g., Salesforce Marketing Cloud, Oracle Responsys).- Languages: Fluency in Italian and English - _ Experience Level: Entry levelWorkplace Type: Hybrid