Queen of Clubs Lifestyle Luxury Services Operations Title: Senior Luxury Experience Designer A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been delivering innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel. From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we provide tailor-made solutions for the world's most discerning clientele. Manage and coordinate luxury travel requests from A to Z, taking full ownership and reporting directly to the Team Leader Oversee complete itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences across Italy and Switzerland Communicate daily with luxury suppliers, travel agencies, and international experienced advisors Use BeConcierge CRM to create, manage, and track bookings and performance Collaborate closely with the team to resolve client requests and challenges efficiently, discretely, and at the highest service standards Gather, analyse, and report client feedback to continuously elevate service quality Lead, guide, and supervise assistant bookers, supporting their development and performance Fluent in English; additional languages are a strong advantage Highly passionate about luxury travel, lifestyle, and premium service delivery Proven experience in the travel or hospitality industry, ideally within travel agencies or tour operators, concierge companies or luxury hotels, wedding or event planning, family offices or luxury sales environments Proactive, polished, and strongly client‐focused A senior position within a leading international B2B luxury travel brand A dynamic, multicultural team of experienced travel professionals xivgfpx This is not a hybrid role.