.Customer Fast Resolution Specialist page is loaded Customer Fast Resolution Specialistlocations: Lodi, Lodi, Italytime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 28, 2026 (14 days left to apply)job requisition id: R0118106Location:Lodi, Lodi, ItalyJob ID:R0118106Date Posted:2026-02-12Company Name:HITACHI ENERGY ITALY S.P.A.Profession (Job Category):Quality ManagementJob Schedule:Full timeRemote:NoJob Description:The OpportunityAt Hitachi Energy, we operate according to the "Energize First" assumption, ensuring high voltage apparatus can return to service quickly and safely while enabling complete and accurate technical investigation.We are looking for a High Voltage Apparatus Technician (Customer Fast Resolution Specialist) to manage urgent on-site activities during warranty, erection, and commissioning phases. The role includes technical input, evidence collection, structured inspections, and direct contribution to root cause investigation. This position is key in securing fast, safe, and effective resolutions to apparatus failures, handling customers globally.How You'll Make an Impact• Manage urgent on-site interventions during warranty, erection, and commissioning activities• Gather technical evidence and operational data to handle accurate root cause investigation• Conduct inspections of high voltage apparatus in connection with customer quality teams• Produce clear, structured reports detailing activities and preliminary failure assessments• Review and investigate field documentation and failure events• Prepare and maintain method statements, safety documentation, and procedural materials• Contribute to the creation of RCA documentation and recommendations• Work with internal functions to improve product reliability and reduce recurrencesYour Background• Technical high school diploma or equivalent• Minimum 5 years' experience in high voltage systems (erection, commissioning, testing, inspection, or failure analysis)• Knowledge of safety standards and HV operational requirements• Certification in high voltage safety or HV apparatus maintenance• Experience with HV apparatus manufacturers (preferred)• Fluent in Italian and English• Strong communication and customer interaction skills• Availability for global travel on short noticeWe offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.Wide range of benefits:* Health insurance;* Pension fund;* Welfare;* Smart working;* Flexible working hours;* Lunch ticket or canteen. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. J-18808-Ljbffr