PFor a client leader in industrial sector, we are searching for the IT Operations Manager responsible for overseeing the organization's IT infrastructure, management cross-functional IT tasks including systems software, hardware, databases, data and voice networks, data processing operations, and user technology support, and conducing cost/benefit analysis for IT project. /ppbr / /ppstrongKey Responsibilities: /strong /ppuOperational Management: /u /pp - Oversee daily EIT operations within the assigned country(s) or cluster, ensuring all infrastructure services are running smoothly and efficiently. /pp - Manage and monitor EIT infrastructure and services to ensure availability and performance. /pp - Coordinate and lead the local IT teams to deliver consistent and high-quality support. /pp - Ensure the stability, availability and performance of IT services, acting as a local operational point of contact. /pp - Oversee hardware, software, database, network (data and voice) and workplace technology environments. /ppuIncident and Problem Management: /u /pp - Manage and resolve EIT incidents and problems in a timely manner, minimizing downtime and disruption to business operations, leveraging and connecting with global towers and sub-towers. /pp - Implement and maintain incident and problem management processes in alignment with ITIL best practices. /ppuService Delivery: /u /pp - Ensure EIT services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). /pp - Monitor service delivery performance and implement improvements to enhance service quality and efficiency. /pp - Act as the operational Service Owner for IT services, ensuring quality, reliability and customer satisfaction. /pp - Identify and implement continuous improvement measures to enhance operational efficiency and service quality. /ppuProject Management: /u /pp - Lead and participate in IT projects, ensuring they are completed on time, within scope, and budget, following global defined standards. /pp - Coordinate with cross-functional teams and stakeholders to ensure successful project delivery. /ppuVendor Management: /u /pp - Manage relationships with external vendors and service providers, ensuring they meet their contractual obligations. /pp - Manage contracts performance and ensure the delivery of quality services. /ppuFinancial Responsibilities: /u /pp - Develop and manage the EIT operational budget for the assigned country(s) or cluster. /pp - Monitor expenses and ensure adherence to budgetary constraints. /pp - Conduct financial analysis related to IT operations, identifying cost-saving opportunities and efficiencies. /pp - Provide financial forecasts and projections for IT projects and operational activities. /ppuCompliance and Security: /u /pp - Ensure compliance with corporate EIT policies, standards, and regulatory requirements. /pp - Implement and maintain EIT security measures to protect organizational data and systems. /ppuTeam Leadership: /u /pp - Lead, mentor, and develop the local IT team, fostering a culture of continuous improvement and professional growth. /pp - Conduct regular performance reviews and provide feedback and coaching to team members. /ppCommunication and Collaboration: /pp - Act as the primary point of contact for IT-related issues within the assigned country(s) or cluster. /pp - Collaborate with global and regional IT teams to ensure alignment with overall IT strategy and initiatives. /ppuStakeholder Management: /u /pp - Act as the primary point of contact for EIT-related issues within the assigned countries or cluster. /pp - Engage and collaborate with local and regional IT and business stakeholders to ensure alignment with overall EIT strategy and initiatives. /pp - Coordination of the resources available to support end users and projects. /ppbr / /ppLocation: Veneto /ppbr / /ppRifFR /p