About Club Med
Since its creation in 1950, Club Med has been the pioneer of all-inclusive vacations and a leader in premium travel experience. With 70 resorts located in the most beautiful places in the world, a cruise ship, and Luxury Villas & Chalets, our mission is to create unforgettable moments of happiness for our customers.
Join over 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) working across the globe – from resorts to major offices in Paris, Miami, Shanghai and sales offices in dozens of countries.
Your Mission
As part of our passionate sales team, you will inspire customers to discover life-changing travel experiences while contributing to the growth of Club Med's direct sales channels.
You will be the key to enhancing customer satisfaction and strengthening client loyalty.
Your Responsibilities
* Drive Sales Growth:
* Accelerate direct sales by acquiring, retaining, and engaging customers through tailored offers and complementary services.
* Ensure compliance with operational standards and secure customer data opt-in.
* Identify customer-specific business opportunities (partnerships, influencer-based referrals, etc.)
* Contribute to the evolution of sales processes to ensure efficiency and fluidity in daily operations(customer file, data catching, complaint tracking).
* Build Lasting Customer Relationships:
* Provide premium and outstanding services through personalized communication (in person, via phone, or digital tools).
* Create lasting relationships with customers, proactively guiding them through their journey acting as a trusted advisor.
* Ensure customer follow-up and satisfaction.
* Craft Unforgettable Travel Experiences:
* Deeply understand customer expectations and motivations to design unique, tailor-made trips.
* Transform customer aspirations into reality by crafting holidays tailored to their passions, whether they dream of skiing in the Alps or relaxing on remote beaches.
* Promote top-tier Club Med destinations and services through expertise and inspiration
Your Profile
* Proven track record of 3+ years in sales roles where you consistently met or exceeded targets.
* Premium attitude and experience working with high-end customers.
* Solid command of sales and negotiation techniques.
* Excellent interpersonal skills with strong networking/communication skills.
* Strong interest in travel and lifestyle industry. Previous experience in Tour Operator / Travel Agent / DMC / Hospitality is preferred.
* Perfect knowledge and command of Italian language (written and spoken).
* Digitally proficient, with experience using tools such as Excel, PowerPoint, Outlook and sales tools.
What Makes You Stand Out
* You're resilient, proactive, and have a customer-oriented mindset. You enjoy working as part of a team.
* You have experience with business chat, WhatsApp or ticketing tools
* Fluency in English or French is highly valued in our international environment
What We Offer A unique opportunity to join a global leader in premium travel where you can give a huge contribution to the growth of Italy and be part of an experienced and supportive team. Continuous training on product, tools and hard skills including opportunities to experience Club Med resorts as part of your training for this role. Attractive fixed remuneration aligned with your experience (CCNL commercio) with uncapped performance-based bonuses. Flexible work options (8 days/month smart working), meal vouchers and exclusive holiday benefits.